Security Dispatch Position

Schedule: 10pm - 6am, 7 Days a week

Payrate: $25.00

Dispatch Experience Ideal

WinTeam Scheduling program experience a Plus!

Guardian Security Services is seeking highly motivated personnel to work as a dispatcher in our Downtown Manhattan office.

Who Are We:

Guardian Security Services, Inc. is a full-service, manned, security provider serving the tri-state region since 1972. We offer an array of personnel, such as Unarmed Officers, Fire Life Safety Directors, Fire Guards, Roving Patrol, Concierge and Front Desk Personnel, to fit any building or venue’s requirements.

Guardian Dispatch is a growing division at the forefront of improving employee and customer service. Our team members are passionate about growth, innovation and collaboration. We encourage all our Dispatchers to think outside the box and challenge the “that’s what we’ve always done” approach.

Qualifications & Responsibilities:

Heavy phone use contacting and scheduling employees for callouts through our schedule management system. You will be responsible for updating schedules, calling sites to check up on personnel, taking messages from employees to relay to management, and performing administrative work.

· High School graduate (some college education is preferred).

· Previous experience in security dispatching and managing multiple schedules or as a Security Manager

· WinTeam software experience preferred*

· Ability to use computer, enter basic data and perform email functions.

· Ability to maintain accurate routine logs and reports.

· Able to follow all procedures and protocols consistently

· Courteous telephone manner.

· Good interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

· Ability to be an effective team member.

· Good organizational skills.

· Customer service and service delivery orientation.

· Ability to maintain professional composure when dealing with unusual circumstances.

· Must have good decision making skills

· Understand standard security practices

· Capable of covering open post and effectively managing schedules

A more extensive explanation of the job duties and responsibilities explained during the interview process.

Requirements

· Answering calls: Professionally receive incoming calls, roll call, and covering open posts in a timely manner.

· Incident assessment: Evaluate the severity of each call to prioritize responses and determine the appropriate level of security response.

· Dispatching security personnel: Assign the most qualified security guard or concierge based on location, situation, and available personnel to each shift.

· Communication management: Maintain clear and concise communication with employees, management and clients, providing updates and instructions as needed.

Incident reporting: Document details of each incident, including timestamps, locations, and actions taken.