Treasury Services and Digital Banking Implementation Specialist

Support Center Oklahoma City, OK

LOCATION

Onsite position

BancFirst Tower

Downtown Oklahoma City

100 N. Broadway Ave.

Oklahoma City, OK 73102

HOURS

Full Time

SUMMARY

The Treasury Services and Digital Banking Implementation Specialist is a key position of support and communication for the Bank’s Treasury Management Officers and their support staff to establish new or handle modifications for all treasury services and digital banking platforms for our customer base.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsible for the timely & accurate implementation and maintenance of customer service forms, creating and delivering to local markets and processing completed, signed forms when returned back to the department

Crosstrain and become a backup on platform set ups and customer WebEx trainings

Responsible for a full understanding and knowledge of our treasury products and services

Assist with account analysis billing, creation and maintenance of various reports, etc. when needed

Displays strong communications skills, knowledge, proficiency and professionalism in explaining and administering products/services

Assists Treasury Management Officers with researching and resolving operational issues and discrepancies related to forms completion.

Appropriately initiates actions necessary to meet customer needs without explicit management direction or guidance. Uses good judgment in determining when management involvement is required

Provides feedback to Treasury Services and Digital Banking Management regarding the success/deficiencies of existing products, protocols, guidelines and processes and is a key contributor in implementing new product development, solutions to updating guidelines and processes, etc.

Regular and consistent attendance and punctuality is an essential function of this position.

Perform other job duties and projects as assigned

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS

Minimum of 2 years banking experience, with preferred experience in Commercial Client Services or Treasury Management

Excellent customer service skills

Critical thinking skills

Must work well under stress and deadlines

Ability to multi-task, organize and prioritize

Ability to acquire an understanding of Treasury products and services

Proficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications

PREFERRED SKILLS AND QUALIFICATIONS

Bilingual (Spanish) a plus

PHYSICAL REQUIREMENTS

Constant use of computer screens

Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear

Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching

Ability to sit and/or stand for long periods of time during the workday

Long periods of typing and repetitive motion

Ability to lift and/or move and carry up to 5 pounds

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $14 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.
EOE - BancFirst is an Equal Opportunity employer.

Diversity…Our differences enhance business performance.