Veterinary Financial Coordinator | Emergency & ICU | $24-$26/hr | Full-Time Benefits | Tuesday-Saturday, 4:00pm-12:00am | Lawrence, MA

Bulger Veterinary Hospital is looking to add a Financial Coordinator (Liaison) for our Emergency and ICU departments. This person will serve as the primary resource for clients regarding financial expectations, treatment plan estimates, payment options, and billing questions. Working closely with ER and ICU doctors, you will help ensure financial transparency while supporting efficient patient care workflows.

Compensation

• $24-$26 per hour, based on experience

• Tuesday-Saturday: 4:00pm-12:00am

Full-Time Benefits Include:

• Continuing Education & Uniform Allowance + VetBloom access (RACE-approved CE) + Professional Development Assistance
• Generous PTO + paid holidays
• Employee referral bonuses & employee pet discount
• 401(k) with employer match
• Medical/Dental/Vision + disability and life insurance
• HSA/FSA options
• Veterinary Technician Education Sponsorships + VTNE reimbursement
• CVT/LVT/RVT license reimbursement
• VTS financial support and onsite mentorship

Responsibilities

• Serve as the primary financial liaison for ER and ICU clients, presenting treatment plans, discussing estimates, collecting deposits, and setting clear financial expectations with empathy and transparency.
• Review and maintain accurate patient invoices by ensuring services, supplies, departments, and providers are correctly documented and charged within EzyVet and related hospital systems.
• Partner closely with ER and ICU veterinarians to create treatment estimates, communicate financial plans, and support efficient patient care workflows.
• Provide financial updates for hospitalized patients, obtain additional deposits as needed, and document all client financial conversations within the medical record.
• Educate clients on payment and financial assistance options, including pet insurance, CareCredit, and Scratchpay, and assist with applications and claims when appropriate.
• Address client questions and concerns related to billing, invoices, and financial agreements, escalating complex issues to the appropriate medical team members when needed.
• Develop expertise in hospital billing processes, insurance programs, and payment resources while promoting best practices in charge capture and financial communication across teams.

Qualifications

• High school diploma, GED, or equivalent combination of education and experience
• Minimum 3 years of client service experience with demonstrated ability to navigate difficult conversations during emotionally challenging situations
• Veterinary hospital experience strongly preferred
• Strong understanding of veterinary terminology, workflows, and patient care processes
• Experience with billing, invoicing, charge capture, payment collection, and data entry
• Strong attention to detail with excellent organizational and multitasking abilities
• Excellent verbal and written communication skills + Strong interpersonal and customer service skills
• Basic math and financial calculation skills
• Ability to work around sick animals, zoonotic diseases, cleaning chemicals, and other veterinary workplace hazards
• Fluent English speaking and reading skills required

Why Join Bulger?
At Bulger Veterinary Hospital, we provide comprehensive veterinary care through General Practice, Specialty Medicine, and 24-hour Emergency Services. Our client service team plays an essential role in creating a positive experience for every client and patient who walks through our doors.

You’ll join a collaborative hospital team that values compassion, teamwork, communication, and delivering outstanding care—for both pets and the people who love them.

Location: Bulger Veterinary Hospital - Lawrence, MA
We’re conveniently located for candidates commuting from across the Merrimack Valley, North Shore, Southern New Hampshire, and Greater Boston areas.

Surrounding Areas:

• Andover
• North Andover
• Methuen
• Haverhill
• Salem
• Windham
• Dracut
• Lowell
• Tewksbury
• Chelmsford
• Billerica

Relocating?
If you’re considering a move to the Merrimack Valley or Southern New Hampshire area, we’d love to connect. Lawrence offers convenient access to Boston, the North Shore, and New Hampshire, making it a great location for candidates looking for both career growth and flexibility in where they live.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
Tags: Customer service representative, client care representative, receptionist