U.S. News and World Report consistently ranks Thomas College as a top college in Maine for social mobility. Our clear career focus and one-of-a-kind Guaranteed Job Program™ makes it possible to advance faster in the arts and sciences, business, and education. Earn an undergraduate degree in three years and then choose from a variety of in-person or online graduate degree programs that can be completed in one-year or two. Located in Waterville, Maine, Thomas College is your pathway to a promising future, guaranteed. Learn more at thomas.edu.

The Academic and Financial Records Specialist is the first contact for students and their families in the Registrar/SFS office suite. They are responsible for oversight of front office tasks and assist in maintaining accurate academic and financial records for all students.

The Academic and Financial Records Specialist will Maintain front office area and manage front office tasks including greeting walk-ins, scheduling appointments, answering phones, and replying to e-mail requests in a timely manner. The Academic and Financial Records Specialist is expected to answer questions related to academic programs, registration, commencement, student billing, and financial aid while safeguarding student information in accordance with FERPA.

Facilitate the routine of updating of academic transcripts at the end of each academic term and manage all requests for academic transcripts via parchment and paper forms to ensure timely processing of records. Process and issue weekly refund checks in coordination with the Student Financial Services Counselor.

Process and issue weekly refund checks in coordination with the Student Financial Services Counselor.

QUALIFICATIONS:

The Academic and Financial Records Specialist must have excellent interpersonal, verbal, and written communication skills and be able to work with a wide range of people. The Academic and Financial Records Specialist should have excellent time management and organization skills to be able to prioritize various tasks and withstand frequent interruptions. This job involves a combination of customer service skills and technical office skills. Computer experience, such as Microsoft Office suite tools, and experience with the Family Rights and Privacy Act and other legal formalities as it relates to academic records are preferred.

Associates Degree required; Bachelor’s Degree preferred. Proficiency with Microsoft Office products preferred. Minimum of one year of professional work experience or its equivalent is preferred. Preferred experience in a higher education setting.

Thomas offers a competitive benefits package to include:

Medical insurance, dental insurance, life insurance, disability insurance, 6% 403(b) matching plan, paid vacation, paid sick leave, thirteen paid holidays, on-site gym, meal discounts and free tuition for employees, spouse and dependent children.

Interested applicants should submit a cover letter, resume and names of three professional references. Please include an email address on your application materials