To service the Bank’s customers in a professional, courteous and confidential manner. To promote and process Bank depository products and services according to the guidelines of the Bank and be responsible for business development. Comply with regulations and policies of Bank as established.

PRIMARY RESPONSIBILITIES

May perform any or all of the following duties:

1. Perform all work accurately, thoroughly and compliant with Bank policies and procedures.
2. Perform select duties associated with being a loan officer. i.e., loan generation, loan closing, loan administration and collections.
3. Greet all customers and potential customers, promote bank and cross-sell bank products and services.
4. Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.
5. Examine checks deposited and determined proper funds availability based on regulation requirements and complete Hold Notices.
6. Process savings withdrawals.
7. Cash checks: verify endorsement, receive proper identification and ensure validity.
8. Identify counterfeit currency.
9. Accept loan payments: verify payment amount and issue receipts.
10. Buy and sell currency from the vault as necessary, ensuring that branch staff drawer cash limits are not exceeded.
11. Balance drawer daily, including periodic batching of cashed checks.
12. Ensure branch staff station is properly supplied.
13. Follow procedures for removing accounts for dormancy.
14. Process work utilizing scanning and other technologies on a daily basis.
15. Achieves sales and referral goals as assigned.
16. Keep management informed of customers’ suggestions and concerns.
17. Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
18. Refer customers to the proper department for issues that cannot be resolved at the branch staff line.
19. Attend meetings as scheduled.
20. Count loose coins.
21. May have ability to override branch staff transactions including special override capabilities.
22. Assist in balancing the ATM, handling cash orders or vault duties.
23. Able to open depository accounts.
24. Cross-sell and telemarketing Bank products and services based on customer needs in accordance with the Bank’s program standards.
25. Process depository products and services according to policy and regulations. Complete all follow-up duties associated with opening new relationships including new account paperwork is complete, in compliance and signed appropriately prior to filing for record keeping.
26. Explain and complete all services in a manner which assures the customer is in complete understanding of all terms and conditions.
27. Contact customers to obtain necessary signatures on items with missing or irregular signatures.
28. Disclose complete product and insurance information to the customer.
29. Refer all mortgage and commercial inquiries to the appropriate bankers.
30. Prepare management reports as required.
31. Answer phones and respond to customer inquiries in a professional and courteous manner.
32. Perform customer requested research, including printing statement and check copies.
33. Assist customers with routine account-related requests such as: funds transfers, electronic funds transfers (EFTs), stop payments, inquiries about Bank deposit products and service charges, inquiries about customer loan and transaction history, inquiries about ATM and debit card usage and limits, inquiries about checking and savings accounts transactions, inquires about set up of online banking accounts and bill pay, and check verification requests by third parties.
34. Log all new accounts and verify all accounts are logged correctly prior to the end of the business day.
35. Complete all follow-up documentation.
36. Make calls to customers regarding negative account balances and to develop supportive long-term solutions.
37. Open and close branch, observing security procedures.
38. Perform select duties associated with being a loan officer. i.e., loan generation, loan closing, loan administration and collections.
39. Act as liaison to lending departments as needed.
40. Perform other duties as assigned.

OTHER RESPONSIBILITIES

Follow First Federal Bank of Wisconsin policies and procedures. Follow all state and federal banking regulations.

REQUIREMENTS / CORE COMPETENCIES

High School diploma or equivalent. Cash handling or sales experience preferred. Prior Customer Service experience. Accuracy and attention to detail.

OTHER QUALIFICATIONS / SKILLS

Excellent customer service skills. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. In-depth knowledge of all Bank deposit products and policies. Basic knowledge of Bank loan, deposit center products. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and branch staff roles and responsibilities relating to each act.