Finance Clerk (Part-Time) at Oconomowoc, City of (WI) – Oconomowoc, Wisconsin

The City of Oconomowoc seeks a dedicated and professional part-time finance clerk to join our Utility Billing team. This is a part-time position, with hours up to 20 per week. Workdays are focused around the 5th and 20th of each month to support increased workloads. During those periods, standard hours are 10:00 a.m. to 2:00 p.m., Monday through Friday of those weeks. Outside of peak cycles, scheduling is flexible, to be adjusted based on departmental needs and employee availability. Position also works when full-time staff are on vacation or on leave, requiring occasional schedule adjustments when needed. $24.68 per hour, non-benefited. To be considered, please complete the online application and upload your resume by 10 a.m. on August 6, 2025.

This position will remain open until it is filled, but we encourage you to apply soon, as the posting may close earlier if a qualified candidate is selected.

Job Summary: Performs administrative, customer service and clerical work related to billing functions for Oconomowoc Utilities.
Posting of Receipts for Utility Payments

1. Collect, open and sort mail from post office.
2. Check the outside deposit box. Sort the contents and prepare the utility payments for processing.
3. Sort utility mail and prepare utility receipts for entry into the computer by running tapes of the receipts and checks to ensure that the customer accounts will be credited correctly.
4. Post receipts for utility payments to the computer on a daily basis.
5. Run the daily receipt journal and verify that the amount posted is equal to the amount of the deposit.
6. File and maintain records of daily receipts and receipt journals.

Customer Collections and Delinquent Accounts

1. Review delinquent customer accounts. Determine if further collection action is necessary. Check accounts with payment agreements to see that payments are being made as agreed.

Utility Billing and Accounting

1. Assist in the preparation and mailing of utility bills. This includes checking reports to be certain that customers are being charged properly.
2. Review new meter installation information to ensure proper billing.
3. Complete meter installation and exchange transactions in the billing software.
4. Preparation and completion of customer move-in/out final billings.
5. Review water leak report and follow up with customers.
6. Review meter issues and issue service requests.

Customer Service

1. Wait on utility customers and city residents at the service counter accepting utility payments and miscellaneous payments from city residents. Receipts will be made out and rung up on the cash register.
2. Handle phone inquiries, customer questions, utility customer move-in and move-outs.
3. Provide public relations and customer service to community residents and internal customers to include counter, web site, and telephone support.
4. Respond to customer inquiries, requests, and complaints or refers inquiries to appropriate department staff.
5. Assist customers with the energy efficiency program questions and forms.

Miscellaneous Duties

1. Process various city and utility payment receipts.
2. Assist with tax collection receipting.
3. Issue dog and cat licenses. Maintain spreadsheet of issued dog tags. Prepare and send report to Waukesha County with payment. Reconcile to general ledger.
4. Perform other duties as assigned.

Education and Experience:

• High school diploma or GED equivalent. Associate’s degree in accounting, office, or business management or at least 2 years specialized or technical training in accounting, administrative assistant/secretarial skills from a university, community college, business, trade school, or technical school preferred.
• Minimum two (2) year experience in an administrative, secretarial, and/or office support position required. Accounting experience preferred.
• Or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

• Considerable knowledge of office practices, procedures, and basic accounting.
• Working knowledge of office automation and computerized financial applications.
• Basic bookkeeping knowledge.
• Experienced and proficient with Internet and Microsoft Office required (Word and Excel).
• Excellent typing skills.
• Strong customer service skills.
• Strong attention to detail.
• Ability to maintain efficient and effective Utility Billing systems and procedures.
• Ability to accurately account for transactions with a high level of accuracy.
• Ability to maintain an organized filing system for records.
• Ability to plan, organize, prioritize, manage multiple projects, and carry out office work with minimal supervision.
• Ability to keep manager informed of any important and significant changes and/or issues.
• Ability to maintain confidentiality of sensitive information.
• Ability to prepare and analyze financial and utility reports.
• Ability to effectively communicate in both written and verbal form.
• Ability to organize, work independently, and to complete work on time.
• Ability to work collaboratively and cooperatively with management team, co-workers, customers, residents, etc.
• Ability to think quickly, maintain self-control, and adapt to stressful situations.
• Ability to use good judgment to effectively solve problems.