Pay Rate: $20.86/hr. minimum. Dependent on experience

Shift: Varies based on events. Weekends are required.

Position Type: Casual position. Work hours will vary from week to week; schedule is based on business needs.

A FULL HOUSE OF TOTAL REWARDS

• Competitive Pay: Starting salary range of $20.86/hr. - $21.90/hr., depending on experience, with opportunities for annual performance-based increases.
• Full Coverage (for full-time employees): 100% employer-paid medical, dental, vision, and prescription coverage, plus competitive family rates starting after 60 days, with additional benefits such as 401(k), employer-paid life insurance, and long-term disability.
• Generous PTO: Accrue 21 days of PTO in your first year, growing to 33 days after five (5) years, with an option to cash out twice annually.
• Everyday Perks: Free meals, parking, paid breaks, 40c/gallon gas discount, and exciting giveaways like concert and sports tickets.
• Growth & Support: Access to tuition reimbursement, certification programs, and Employee Assistance Program.

PURPOSE

To maintain a high level of guest service while providing guest service and support to the Marketing, Security, and other departments as needed. This includes assisting with the setup/tear downs of indoor and outdoor entertainment functions (i.e. concerts, drive-in movie theatre), promotions, special holiday events, team member recognition events, and tribal functions.

SUPERVISORY SCOPE

• None

ESSENTIAL DUTIES / RESPONSIBILITIES

• Guest Registration & Assistance: Greet and register guests upon entrance to events, conferences, or concerts, ensuring a warm welcome.
• Ticket Scanning & Seating: Scan tickets and guide guests to their designated seats.
• Facility Navigation: Direct guests to exits, bathrooms, and concession areas, ensuring clear communication.
• Guest Support: Provide assistance with special needs, including helping guests with wheelchairs.
• Event Support: Assist with event setup and tear-down as required, contributing to the smooth operation of events.
• Safety & Emergency Procedures: Guide patrons to exits and provide instructions during emergencies, adhering to all safety rules.
• Beverage Conversion Assistance: Assist guests with beverage conversion from glass to plastic for safety reasons.
• Sanitation & Cleanliness: Maintain cleanliness in assigned areas, promptly disposing of debris in trash receptacles.
• Team Support & Collaboration: Assist techs, setup crews, and other departments as needed to ensure the success of the event.
• Merchandise Assistance: Assist with selling tour merchandise during events.
• Guest Relations: Thank guests upon departure from events or the casino & hotel, ensuring a positive guest experience.
• Other Duties: Perform additional duties as assigned to support event operations.

Education and Experience:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• One (1) year previous guest service experience.
• One (1) year of retail experience in a high paced environment preferred.
• Any combination of education and experience that clearly demonstrates the ability to perform the job duties of the position.

Skills and Abilities:

• Communication: Proven ability to communicate effectively with guests and large groups.
• Multitasking: Ability to manage multiple tasks under pressure in a fast-paced, high-conflict environment.
• Customer Service: High level of service ethics with proven customer relations skills.
• Cultural Competence: Ability to provide a positive experience when interacting with guests and team members from diverse backgrounds.
• Problem-Solving: Ability to respond effectively to all inquiries and complaints, including sensitive situations.
• Teamwork: Demonstrated ability to cooperate with other team members in providing guest information, assistance, and service.
• Organizational Skills: Ability to read, analyze, and interpret basic documents and logs.
• Professionalism: Demonstrated professional, outgoing, and friendly demeanor in all interactions with guests and staff.

Snoqualmie Casino & Hotel exercises Snoqualmie Tribal Member/Native American preference in hiring, in compliance with the Snoqualmie Tribal Employment Rights Ordinance (TERO). You must obtain and maintain a Gaming License from the Snoqualmie Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant for positions in any department other than Transportation (Valet, Driver I). DOT panel testing is required for the Driver position.