SUMMARY
We are seeking a skilled Implementation Consultant to lead the successful deployment of the Facil-IT enterprise software solution for our clients. In this client-facing role, you will assess business needs, design tailored implementation strategies, configure systems, manage data migrations, and drive user adoption through training and change management. Collaborating with cross-functional teams, you will ensure projects are delivered on time, within scope, and exceed client expectations. The ideal candidate brings deep technical expertise, strong problem-solving skills, and a proven track record of guiding organizations through complex software rollouts.

ESSENTIAL DUTIES AND RESPONBILITIES

• Conduct client needs assessments through interviews, workshops, and requirement-gathering sessions to identify business challenges, objectives, and technical needs.
• Analyze existing systems and processes to evaluate functionality, performance gaps, integration capabilities, and opportunities for improvement.
• Develop detailed functional and technical specifications, user stories, process flows, and data models to guide development and implementation.
• Lead or support software configuration, customization, and implementation, including data migration, system integration, and workflow automation.
• Provide expert guidance on software adoption, including change management strategies, user training programs, and documentation (user manuals, SOPs, knowledge bases).
• Perform system testing and validation (unit, integration, UAT) to ensure quality, security, and compliance with client requirements and regulatory standards.
• Troubleshoot and resolve post-implementation issues, offering ongoing technical support and optimization recommendations.
• Stay current with emerging technologies, software trends, and vendor updates to provide proactive, forward-thinking recommendations to clients.
• Prepare and deliver client-facing deliverables, including progress reports, solution demos, ROI analyses, and strategic roadmaps.
• Act as a trusted advisor, building long-term client relationships and identifying opportunities for additional value-added services or upsell.
• Assists in the Quality Assurance Testing of Software as needed.
• Escalates client issues properly and promptly to ensure client retention.
• Other duties as assigned.

EDUCATION AND EXPERIENCE

2+ years of consulting experience, preferably in software or technology OR relevant industry experience. Bachelor’s degree in Business, Project Management, Management Information Systems, Data Analytics, or related field are preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to build strong relations with clients.
• Ability to maintain open and positive communication with clients and associates.
• Working knowledge of principles and processes for providing customer service, which includes, customer needs assessments, meeting quality standards for services and evaluation of customer satisfaction.
• Advanced knowledge of commonly used concepts, practices, principles and procedures of software implementation.
• Excellent verbal and written communication, presentation and computer skills.
• Ability to identify alternative solutions, conclusions or approaches to problems.
• Ability to maintain the highest level of professionalism, confidence and integrity while directly dealing with internal and external customers.
• Ability to produce results and think strategically.
• Ability to present creative concepts and media strategies to internal and external customers.

WORK ENVIRONMENT

Hybrid/remote work

Why work at TMA Systems?

• Competitive compensation plan.
• 401(K) Contribution.
• Employer-paid benefits: health, dental, and vision.
• Professional development plans.
• Monthly work from home stipend.
• Career progression/internal mobility opportunities.
• Inclusive work environment.
• Volunteering opportunities.
• Company/team building events.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at TMA, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law.

Hiring in: Connecticut, Florida, Illinois, Kansas, Oklahoma, Massachusetts, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Washington, Wisconsin