Join Our Growing IT Team!

The City of Commerce City is searching for a talented and motivated Senior Desktop Engineer to join its expanding IT Department! As a vital member of our team, you will play a crucial role in shaping and advancing our technological landscape. This position provides the opportunity to work with cutting-edge technologies while collaborating with a dynamic and supportive team. If you are a technology enthusiast with a passion for problem-solving and a desire to make a meaningful impact, we encourage you to apply!

What You'll Do:

• Be a Leader: Oversee and lead end-user technology hardware deployment projects, including laptops, desktops, phones, mobile devices, and specialized equipment.
• Champion Software Deployment: Oversee and lead the deployment and maintenance of end-user software, encompassing operating systems, enterprise-wide applications, and specialized software.
• Embrace Innovation: Provide recommendations to IT Leadership on integrating, testing, and deploying new end-user hardware and software.
• Be a Tech Mentor: Provide Tier 1/2/3 support to end-users, resolving technical issues and fulfilling service requests using system management tools and techniques. Serve as an escalation point for IT Technicians, offering guidance and expertise in problem resolution.
• Master Technology: Install, diagnose, repair, upgrade, and maintain computing hardware, operating systems, software applications, peripherals, copiers, printers, audio/visual systems, phones, and mobile devices.
• Drive Efficiency: Participate in asset management and tracking support, including initiating processes to maintain accurate inventory.
• Ensure Seamless Communication: Provide training to end-users on various City technology systems, ensuring their understanding and proficiency.
• Collaborate and Contribute: Participate in reviewing and evaluating equipment and software alternatives for departments/users, recommending optimal solutions.
• Maintain Excellence: Prepare and maintain documentation related to policies, procedures, and IT systems, ensuring clarity and accuracy.
• Deliver Exceptional Service: Monitor service tickets daily, ensuring timely completion of work while maintaining high communication levels with customers until their satisfaction is achieved.
• Be a Team Player: Participate in the on-call after-hours support team, providing assistance when needed.

If this sounds like the perfect opportunity for you, don't hesitate to apply!

We care about our employees and offer a generous benefits package: health and wellness benefits, a 6% retirement contribution match and a 2% 457 Deferred Compensation match, PTO, work/life balance, and more.

We value diversity and inclusivity in our workplace and encourage candidates of all backgrounds to apply. We are committed to creating a welcoming and supportive environment for all employees. If you're ready to embark on a rewarding career with the City of Commerce City, we encourage you to apply!

Be A Part Of It and contribute to Commerce City's vibrant growth and development as we strive to provide exceptional services and foster a thriving community.

Bachelor’s degree in computer science, information technology or related field and at least 5 years of relevant experience. Experience using the Microsoft Office Suite and current Microsoft Windows operating systems. Experience as a team lead or senior resource required. Training and experience in maintenance, repair and proper use of personal computers and related computer hardware. Microsoft and/or CompTIA professional certifications preferred. Experience and training in ITIL with ITIL Foundations Certification preferred. CJIS certified or ability to obtain certification before, as a pre-requisite to, employment.

An equivalent combination of education, training and experience which provides the required knowledge, skills and abilities may be considered.

Knowledge of:

• the use, function, maintenance, imaging, repair, and support of personal computers and related hardware (Dell preferred)
• the use, function, and support of Microsoft Office 365 Suite and current Microsoft Windows operating systems
• workstation security: anti-virus, anti-spyware, general OS security
• InTune use and deployment
• Azure joined domain management
• PMI Project Management Methodologies
• use, function, and support of Office365 including OneDrive for Business, SharePoint and Teams
• networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• the terminology, principles and methods utilized within the Information Technology Department
• ITIL

Skills in:

• use of Group Policy Management
• use of System Center Configuration Manager
• supporting Microsoft Windows 10 and 11
• configuring and installing, laptops, printers, and computer peripherals
• desktop imaging software (preferably Microsoft tools)
• mobile device management tools
• verbal and written communication skills including the ability to explain technical terminology to non-technical end users
• in utilizing computer hardware, software tools, applications and techniques to complete daily assignments
• written and verbal communication skills
• interpersonal and customer service skills

Ability to:

• multitask and establish/follow-through on the prioritization of customer requests with limited direction. Consults and interacts with customers and maintains a high level of customer service
• communicate technical solutions with language easily understood by users
• adapt to diverse personalities and varying demands while serving customers
• follow verbal and written instructions
• manage assignments and workload of a small team to complete end-user hardware deployment projects
• coach, mentor and train team members
• work effectively in a team environment
• follow detailed procedures while maintaining accuracy, quality and productivity
• establish priorities for work assignments and complete assignments in a timely manner