SUMMARY

The FSC for Emergency Services responds to emergency needs of clients who seek or utilize CAP Services. Many of the clients who seek these services are near homelessness and need housing resources. Clients are then assessed for eligibility of specific services and programs and offered various resources. This FSC position will operate in the Rosemount CAP office 2 days a week. The intensity of service delivery will vary according to individual need and progress toward achieving self-defined goals along with the need based on current client volume. Communities are involved to ensure that there are lasting connections for the individuals and families living there.

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Assist individuals and families in crisis. Triage high volume of phone calls and or walk-ins as needed in Rosemount office, screening for housing assistance.
• Maintain individual and family files and program data for automated tracking and reporting systems for the Housing Department, specifically related to FHPAP.
• Monitor client progress toward goals. The FSC challenges, assists, councils, advocates for and empowers clients to become self-supporting.
• Establish mutually respectful partnerships with individuals and families to support the efforts of individuals and families to reach their goals.

• Complete application materials for all CAP Agency programs and maintain record keeping.
• Support the Customer Service and Housing Department with housing walk-ins or phone calls in the Rosemount office.
• Coordinate and integrate the CAP Agency’s program services in order to enhance effectiveness. Support individuals and families in accessing other community resources.
• Offer individuals in the community and community groups the opportunity to be involved in agency activities, including policy groups and training.
• Contribute to effective program practices and maintain a commitment to professionalism.

MISSION DRIVEN COMPETENCIES

• Fostering Teamwork
• Continuous Improvement
• Communication
• Building Collaborative Relationships
• Customer Centered
• Analytical Thinking
• Use of Technology and information management

Four-year degree in social work or related field plus one year of associated experience or equivalent combination of education and experience. Experience working with youth, families, and single adults in crisis from various social backgrounds. Experience working with housing programs.

Bilingual Preferred.

• Must be able to translate and effectively deliver grant funded program information to program applicants, CAP staff, County staff, and other agency partners.
• Must possess knowledge to understand the challenges of clients with mental health, chemical dependency, and behavioral issues.
• Applicable policies, procedures and regulations covering specific areas of assignment.
• Principles and practices of conflict resolution, customer service and outreach.
• Specialized in CAP and state agency software applications and procedures, such as HMIS.
• Local community resources and regional community services programs.
• Principles of record keeping and records management.
• Personal computers utilizing standard and specialized software.

Skill in:

• Must have excellent planning and organization skills and be able to work with minimal supervision.
• Analyzing problems and developing effective solutions.
• Working effectively with persons of diverse racial and socioeconomic backgrounds.
• Assessing and prioritizing multiple tasks, projects and demands.
• Perceiving the needs and concerns of others, interacting in a tactful manner, resolving conflicts, mediating disputes, and building personal skills.
• Preparing and presenting public reports and engaging community groups in meaningful dialogue.
• Maintaining composure, ability to de-escalate, and working effectively under stressful conditions.
• Collaborating as a team member, with colleagues, staff and community representatives.
• Establishing and maintaining cooperative working relationships with co-workers, clients and community agencies.
• Effective verbal and written communication.

LICENSE AND CERTIFICATION REQUIREMENTS

A valid Minnesota State Driver’s License, proof of insurance and review of Motor Vehicle Record (MVR) report is required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

Work is performed in a standard office environment which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. Mobility to drive a motor vehicle in order to attend meetings. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage.

AFFIRMATIVE ACTION POLICY: Scott, Carver, Dakota CAP Agency will not deny anyone the opportunities for training or employment because of sex, race, religion, color, creed, national origin, marital status, age, sexual preference, disability or status with regard to public assistance.

The Scott Carver Dakota CAP Agency is an Equal Opportunity/Affirmative Action employer and is committed to building a culturally diverse workforce