Under supervision, the Community Health Worker II (CHW II) provides health education, disease management education, health care and social service navigation services, and/or case management services to patients/community residents.

Provides pertinent health education and health behavior information to patient

population/priority communities with the intent of assisting community

Provides a link between the community and health care system and navigate patients/participants.

Works closely with patients (and possibly their families) to provide health education in various settings (may include settings such as home visits

Establishes positive learning expectations for patients/participants and their families by assessing their needs and explaining information in a clear and concise manner.

Participates regularly in internal and external educational opportunities to enhance his/her own skills.

Under general direction of manager and other staff, coordinates educational sessions for project staff and other CHWs.

Creates individualized plans for patients/participants including goal setting together with patients/participants.

Under supervision, assists patients/participants/community members in obtaining the appropriate needed health services (e.g., doctors, follow-up exams, medications, referrals, etc.).

Responsible for continually updating his/her understanding of health-related concepts and sharing that knowledge.

Responsible for communicating needs/ questions/ concerns with supervisor / other team members.

Provides basic case management for individuals and families as appropriate. Follows-up on all issues until resolved or the proper authorities are notified.

Works with supervisor to respond to more complex cases appropriately.

Links patients/participants /community members with available health care and social services

May assist in training new CHW Is

WHAT YOU WILL NEED:

• High school diploma or GED

• Two or more years of health education, health care, or related experience preferred.
• For some positions, two years of health education and navigation experience in a behavioral health setting preferred

KNOWLEDGE & SKILLS:

• Ability to provide health education, one-on-one and in groups.
• Ability to provide case management under supervision.
• Familiarity with and/or experience with working in Chicago’s West Side and/or South Side communities (resident of West Side or South Side communities preferred).
• Passion for and dedication to working with community members and providers.
• Ability to connect and build trust with diverse patient/participant population.
• Demonstrated commitment to racial and health equity.
• Punctual, reliable, and willing to learn.
• Working understanding of Microsoft Word, Access, Excel, and PowerPoint preferred.
• Valid driver’s license and own car preferred (required for some positions).
• Bilingual in Spanish may be required for some positions.

* Hours are flexible but will include some evening and weekend hours scheduled in advance

REQUIRED LICENSES, Certificates, Registrations:

• N/A