Healthy Start Intake Assistant

Organization Overview

The Central Florida Family Health Center, Inc. dba True Health is a private, not-for-profit federally qualified health center (FQHC) serving Central Florida since 1977. Our mission is to provide high-quality, comprehensive healthcare at a reasonable cost to everyone.

Job Summary

The Healthy Start Intake Assistant is primarily responsible for processing Healthy Start applications. The Intake Assistant processes a high volume of prenatal and infant risk screens and referrals coming into the Healthy Start department. They will also provide clerical support to the supervisor and coordinators by processing documents and information needed to support the department and case management services.

DISCLAIMER: This is a grant funded position. Continuation of employment depends upon grant funding, restrictions for the position, performance and/or organizational needs.

Key Responsibilities

• Maintains a transparent, effective relationship with the Healthy Start team by supporting the organization’s activities
• Completes timely and accurately clinical services data entry
• Generates, prints, and distributes reports
• Creates program files, photocopy, answer phones, and perform similar clerical tasks

• Reschedules missed Healthy Start appointments
• Remains non-judgmental when engaging with patients and project participants
• Attends professional development trainings to maintain and enhance professional skills
• Attends internal and external meetings
• Contributes to achievement of project objectives

• Prepare and submit appropriate administrative reports accurately and on a timely basis (e.g., caseload reports, timesheets, logs, etc.)
• Set up and maintain Coordinated Intake and Referral (CI&R) administrative files
• Prepare client files and document actions taken following program guidelines
• Monitor and organize paperwork received, including cross-referencing email notifications from Healthy Start Intake Coordinators
• Perform data entry of returned mail and submit to the Healthy Start Care Coordinators for appropriate follow-up
• Develop and maintain a good working knowledge of the program’s electronic record system and Florida Healthy Start Standards and Guidelines
• Perform a quality assurance review of each case processed, ensuring compliance prior to closure
• Process low-risk screens, as assigned, by generating necessary correspondence, (e.g., client letters, provider feedback letters, etc.), in compliance with Healthy Start program guidelines
• Performs a search of Well Family System (WFS) on each new screen or referral coming into CI&R to verify if the client is already in the system to prevent duplication of contact attempt efforts and services
• Accurately enter all client information from prenatal and infant screens and referrals into the computer on a timely basis

• Performs all other duties as assigned by True Health Healthy Start Director
• Complies with Healthy Start guidelines
• Travel as necessary

• Other responsibilities as assigned

Essential Functions

• Problem Solving
• Customer Service
• Verbal Communication
• Written Communication
• Leadership
• Professional Judgement
• Planning/Organizing
• Adaptability
• Initiative
• Administration/Operations

Minimum Qualifications

• Education:
  1. Bachelor's degree or higher from an accredited college or university in human services, social sciences, social work, nursing, health education, health planning, healthcare administration, or related field with two (2) years of public health/community development experience
  2. High School Diploma, GED, or equivalent work experience
• Experience:
  1. Proficiency in Microsoft Office (Ex. Word, Excel, Outlook, PowerPoint)
  2. Minimum of 2 years of professional experience working in the community or social services, Preferred
  3. Bilingual in English and Spanish or Creole, Preferred
  4. Previous Healthy Start program experience, Preferred
• Licenses or Certifications:
  1. N/A
• Criminal Background Clearance:
  1. True Health is a Health Center Program grantee under 42 U.S.C. 254b, a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n), and partners with agencies that require criminal background checks. True Health has established policies and procedures that may influence the overall employment process, hiring, and “just cause” for the termination of employees. An employee’s career could be shortened if there is a violation of any policies and procedures.

Prohibited criminal behavior is defined in Florida Statute (F.S.) 408.809. Any employee arrested for any offense outlined in the F.S.408.809 will be immediately suspended and remain suspended until the charges are disposed of in court. The employee will be terminated for an arrest or conviction of any violation listed above.

DRUG/ALCOHOL SCREENINGS

A post-offer drug and alcohol screen is a requirement for employment. Failure to successfully pass the drug/alcohol screen will be cause for the offer to be rescinded. Employees are subject to random drug/alcohol screenings throughout the duration of their employment with True Health. If an employee fails to pass the drug/alcohol screening, then this shall become grounds for discipline up to and including immediate termination.

WORK ENVIRONMENT

• The employee is subject to prolonged periods of sitting at a desk and working on a computer.
• The employee is subject to perform repetitive hand and wrist motions.
• The employee is frequently required to stand, walk, talk, and hear.
• The employee is occasionally required to use hands to handle or feel objects, reach with hands and arms, stoop, kneel, crouch, and move or lift up to twenty-five (25) pounds.
• The employee is required to use close vision, peripheral vision, depth perception, and adjust focus.
• A reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

The employee will work as the needs of the operation require. Normal work days and hours are Monday through Thursday, 8am – 6pm and Fridays, 8am – 12pm; however, there will be times when the employee will need to come in or work on “off hours” or “off days” to meet the needs of the position.

CORE COMPETENCIES

Mission-Focused: Commits to and embraces True Health’s mission to enable access to care for uninsured and underinsured individuals.

Relationship-Oriented: Understands that people come before process and is essential in cultivating and managing relationships toward a common goal.

Collaborator: Understands the roles and contributions of all sectors of the organization and can mobilize resources (financial and human) through meaningful engagement.

Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and community impact.

Brand Steward: Steward of True Health’s brand and understands his/her role in growing and protecting the reputation and results of the greater organization.

Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.

Team-Builder: Fosters commitment, trust, and collaboration among internal and external stakeholders.

Business Acumen: Possesses a high-level of broad business and management skills and contributes to generating financial support for the organization.

Network-Oriented: Values the power of networks; strives to leverage True Health’s breadth of community presence, relationships, and strategy.

SELECTION GUIDELINES

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.