POSITION SUMMARY

Workforce Innovation and Opportunities Act (WIOA) Youth Program provides services to youth with barriers to employment, with a special focus on supporting the educational and career success of
out-of-school and in-school youth. Additional services provided include career exploration and guidance, continued support of educational attainment, and training in in-demand industries and occupations. The goal of the program is for qualified youth to obtain employment along a career pathway, enrollment in postsecondary education etc., prior to the end of participation.

Case Manager (CM) will provide comprehensive services to youth 14-24 years. CM will support, encourage, mentor, and guide youth to maximize their chances of success in meeting their goals and objectives.

CM is responsible for outreach and recruitment, coaching of the Individual Service Strategy (ISS), coordinate occupational and skills training, Work Experience (WEX) opportunities, supportive services and follow-up/retention services. CM will communicate regularly with educators or tutors, mentors, training providers and other professionals.

MINIMUM QUALIFICATIONS AND COMPETENCIES

• Associate’s Degree or High School Diploma or equivalent with at least one year of administrative or customer service experience
• Proficiency with computer, common office equipment, and MS Office products required
• Bilingual in English and Spanish (Preferred)
• Knowledge of social services and workforce-related agencies and programs available in the community (Preferred)
• Excellent oral and written communication, interpersonal skills, problem-solving, analytical skills, multi-tasking, organizational skills and time management
• Must possess or be able to obtain a valid AZ state driver’s license and Arizona Level One Fingerprint Clearance Card
• Able to react to change productively, work a flexible schedule when needed