AtlantiCare Regional Medical Center

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Description

POSITION SUMMARY

The Shared Services Workforce & Systems Specialist serves as an operational and systems integration partner within the HR Shared Services function, supporting enterprise-wide HR service delivery with emphasis on Position Management governance, HR Help Desk ticket administration, data integrity, and cross-functional workforce alignment.

This role supports a collaborative, integrated HR framework by partnering closely with HR Operations, Compensation, Talent Acquisition, Finance, the PRO Committee, Organizational Leadership, and the HRIS team to ensure structural accuracy, fiscal alignment, and compliance integrity within Oracle HCM. The Specialist promotes data integrity through validation, reconciliation, and oversight of position and employee records to ensure system accuracy and reporting reliability.

The Specialist supports enterprise Position Management processes including position creation, reclassification, inactivation, and budget alignment and cost allocation validation, ensuring structural changes are appropriately authorized, documented, and reflected within system workflows and approval protocols.

In collaboration with Finance and the PRO Committee, the Specialist contributes to workforce planning activities, headcount governance, and structural change review processes to reinforce appropriate position authorization, financial accountability, and accurate workforce reporting.

Additionally, the Specialist contributes to audit coordination, internal control validation, Oracle HCM quarterly upgrades and testing cycles, and workflow optimization initiatives to safeguard system stability and data accuracy.

Through cross-functional collaboration and system stewardship, the Specialist supports a scalable, financially aligned, and compliance-ready HR operational framework.

HR Help Desk Scope Clarification

The Shared Services Workforce & Systems Specialist maintains operational ownership of designated HR Help Desk ticket queues within Oracle HCM related to Position Management. The role monitors routing accuracy and service-level expectations, resolves assigned inquiries, escalates complex issues as appropriate, and identifies trends to support continuous process improvement.

This role does not oversee enterprise case management governance but ensures Help Desk activity maintains accurate documentation, workflow compliance, and audit-ready records

Key Responsibilities

Operational Stabilization & Go-Live Readiness (Pre-Implementation Phase)

Applicable through Oracle HCM go-live and transition period.

Serve as a frontline resource for day-to-day HR service delivery across employee lifecycle events, including status changes, performance milestones, compliance documentation, and terminations.

Collaborate with HR Coordinators and HR Operations Analysts to ensure timely, accurate, and policy-aligned execution of transactional HR activities.

Monitor and respond to HR inquiries within the current case management framework, resolving escalated or complex issues in accordance with service standards.

Provide cross-coverage for essential HR Operations workflows during peak periods, staffing gaps, or system transition activities to maintain continuity of service.

Participate in documentation, process mapping, and workflow validation efforts to support system configuration accuracy and operational readiness.

Assist in the creation, refinement, and maintenance of Standard Operating Procedures (SOPs) related to Core HR transactions to ensure alignment with policy and future-state Oracle HCM workflows.

Position Management & Workforce Governance

Support enterprise Position Management within Oracle HCM, including position creation, reclassification, inactivation, and structural updates.

Validate budget alignment and cost allocation accuracy in partnership with Finance.

Collaborate with Compensation and Talent Acquisition to ensure job, pay, and requisition alignment with approved organizational structures.

Engage organizational leadership and the PRO Committee to support headcount governance and approval validation.

Monitor position control workflows and assist with headcount reconciliation reporting.

HR Help Desk Ticket Administration

Maintain operational ownership of designated HR Help Desk ticket queues within Oracle HCM.

Resolve and monitor ticket activity in alignment with service-level expectations.

Escalate complex or cross-functional inquiries as appropriate.

Identify recurring trends and recommend process improvements.

Ensure accurate documentation and audit-ready ticket records.

This role supports Help Desk ticket administration but does not oversee enterprise case management governance.

Oracle HCM System Support & Enhancements

Maintain functional proficiency in Oracle HCM Core HR, Position Management, Workflows, and HR Help Desk.

Partner with HRIS on quarterly releases, testing cycles (UAT and regression), impact assessments, and post-deployment validation.

Assist in documentation updates and implementation of system enhancements and workflow automations.

Participate in recurring HRIS Scrum sessions to support sprint planning, issue prioritization, workflow refinement, and cross-functional alignment.

Audit & Cross-Functional Collaboration

Coordinate audit documentation and validate data integrity related to position control and structural alignment.

Maintain audit trails and support remediation initiatives.

Serve as a liaison across HR Operations, Compensation, Talent Acquisition, Finance, PRO Committee, and HRIS to promote data consistency and operational continuity.

QUALIFICATIONS

EDUCATION: Bachelor's degree in Human Resources, Business Administration, Healthcare Administration, Finance, or related field required.

LICENSE/CERTIFICATION: SHRM-CP, SHRM-SCP, PHR, or SPHR, preferred. Oracle HCM certification or demonstrated system administration experience preferred

EXPERIENCE:

5-8 years of progressive HR experience, including experience in HR Operations, Shared Services, or HRIS-supported environments.

Demonstrated experience supporting Position Management, workforce structure governance, or headcount control processes.

Experience collaborating cross-functionally with Compensation, Talent Acquisition, Finance, and HRIS teams.

Experience participating in HR system implementations, upgrades, testing cycles (UAT/regression), or enhancement deployments preferred.

Experience supporting audit preparation, internal controls, or data validation initiatives.

Advanced proficiency in Microsoft Excel (data validation, reconciliation, pivot tables); experience with Oracle HCM strongly preferred.

Proven ability to manage sensitive workforce data in a regulated healthcare environment.

PERFORMANCE EXPECTATIONS

Demonstrates the competencies listed on the Assessment and Evaluation Tool for this position.

WORK ENVIRONMENT

The essential functions for this position are listed on the Assessment and Evaluation Tool.

REPORTING RELATIONSHIP

This position report to Department Leadership.

The above statement reflects the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the position.

Total Rewards at AtlantiCare

At AtlantiCare, we believe in supporting the whole person. Our market-competitive Total Rewards package is designed to promote the physical, emotional, social, and financial well-being of our team members. We offer a comprehensive suite of benefits and resources, including:

Generous Paid Time Off (PTO)

Medical, Prescription Drug, Dental & Vision Insurance

Retirement Plans with employer contributions

Short-Term & Long-Term Disability Coverage

Life & Accidental Death & Dismemberment Insurance

Tuition Reimbursement to support your educational goals

Flexible Spending Accounts (FSAs) for healthcare and dependent care

Wellness Programs to help you thrive

Voluntary Benefits, including Pet Insurance and more

Benefits offerings may vary based on position and are subject to eligibility requirements.

Join a team that values your well-being and invests in your future.
Job Category
Human Resources

Hours Per Week
40

Weekends Required?
No

Holidays Required?
No

Shift
Days

Posititon Status
Full-Time
Job Details

Pay Range
$68973 - $103477

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to Pay Transparency Law; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.