About Casa Esperanza

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley. Our mission is to empower individuals and families to recover from addiction, trauma, mental illness, and other chronic medical conditions; overcome homelessness and discrimination; and achieve health and wellness through comprehensive, integrated care.

About the role

Ensures the safety of the program environment by assuring program security, monitoring, and other supportive tasks. Oversees the day-to-day activities at the program and ensures the safety and security of clients at all times. Staffs the front desk, answers the phones, manages the daily client schedule, ensures that all client activities are completed, and manages the safety and security requirements for the house. Responsible for completing regular rounds, facilitating groups, and other administrative duties as assigned. Provides crisis intervention and medication monitoring. Must have computer/data entry skills. Must be English/Spanish bilingual. All shifts are awake shifts.

What you'll do

• • Implements all safety and security requirements, including fire drills, evacuation procedures, and alarm and camera monitoring.
  • Reports all safety and security concerns to appropriate authorities and staff (i.e., 911 / Best Team, Emergency Services, Floor Manager, Program Director, Senior Clinical Staff on Site, etc.)
  • Responsible for crisis intervention, counseling, and groups as needed
  • Must participate in all mandatory safety and security trainings
  • Must participate in regularly scheduled Program and All Agency meetings
  • Coordinates all scheduled client activities and refers clients to appropriate staff for support.
  • Ensures that all windows and doors are secure and alarms are set.
  • Ensures that all items that are potentially dangerous are secured in a locked location, i.e. knives, curling irons, irons, razors, etc.
  • Monitors all use of client medications, including over-the-counter medications
  • Makes client medications available at prescribed intervals
  • Observes and records that all medication has been taken in the medication log
  • Secures all client personal property in the designated secure location and completes property log
  • Conducts walkthroughs every two hours and completes. checklist and logs as required
  • Ensure all clients, visitors and staff sign in and out
  • Communicates with Case Management staff before and after the shift about client issues or concerns.
  • Work collaboratively with Case Managers and Nursing Staff to provide assistance to the clients.
  • Observes building and grounds and reports anything unusual to supervisor / nurse on duty.
  • Records client issues or concerns in the Communication Log
  • Assist with returning phone calls to potential clients for bed availability
  • Compile and label intake packets for new admissions
  • Search belongings on admission and at discharge and otherwise directed by supervisor
  • Complete paperwork for discharging clients, ensuring proper paperwork is signed before the client leaves the unit
  • Pack client belongings in the event that a client leaves unexpectedly, including the lock-up bag, medications, phone, etc.
  • Help the Case Manager with supervised urine screens and belongings searches
  • Complete rounds with the client observation checklist to ensure each client is accounted for
  • Escort clients on Fresh Air breaks and meal times
  • Inventory linens and/or supplies as needed
  • Inform management if you are familiar with a client from your personal life as this could be a potential conflict.
  • Comply with all Agency policies and procedures
  • Remain on the unit until replacement coverage arrives
  • Other related duties as assigned

Qualifications

• High School Diploma or GED required, Associate's Degree preferred
• LADC II or LADC III preferred
• Knowledge of addiction recovery process, or willingness to acquire within first six months of employment
• Counseling and Substance Use training
• First Aid/CPR Certification (or willingness to obtain certification upon hire)
• Overdose Prevention training
• ServSafe Certification or ability to obtain upon hire
• Must demonstrate ability to relate to a substance use treatment population in a sensitive manner
• Interest and willingness to work in a multicultural setting.
• Identifies and resolves problems in a timely manner
• Uses reason even when dealing with emotional topics.
• Manages difficult or emotional client situations;
• Responds promptly to client needs and maintains confidentiality.
• Excellent customer service
• Driver’s license in good standing

Schedule:

Part Time - Weekends & Holidays: Saturday & Sunday from 2:00pm to 10pm EST

What we offer:

Casa Esperanza Benefits Package:

• Compensation: From $21.00/hour plus applicable shift differentials
• Paid Time Off (PTO) - 12 Hours per month (6 Hours for PT )
• Sick Pay - 2 Hours per 30 Hours worked (PT)
• ComPsych Guidance Resources - EAP
• and more....

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

At Casa Esperanza, Inc., the health and safety of our people is our number one priority. That’s why all offers of employment are contingent on the candidate showing proof of being fully vaccinated against COVID-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine and boosted, when eligible) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.

We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Casa Esperanza, Inc. also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. All employees, interns, volunteers, and contractors of Casa Esperanza, Inc. are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

Casa Esperanza, Inc. also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation or need assistance with completing the application process, please email hr@casaesperanza.org.