Purpose: The Income Processing Associate is a member of the Income team, within our Trade Processing group. Individual would be responsible for the understanding and accurate processing of all security income for assets held at our custodians, bond calls and maturities, money market interest, unique asset trading and income, shadow accounting, and pricing while providing superior customer service to our clients through effective operational system support.

Essential Duties/Responsibilities:

• Reconcile daily mutual fund rates and accruals
• Research and resolve mutual fund discrepancies
• Update mutual fund and money market rates on varying cycles
• Ensure all client forms, files, and instructions are processed timely and accurately
• Reconcile and process all income payments including dividends, interest, and principal paydowns
• Reconcile and settle with various custodians on a daily basis
• Research and resolve all reconciliation outages between accounting system and custodians
• Monitors daily pricing reports to ensure accurate client reporting and fee calculations.
• Offers exceptional client service by providing timely analysis, research and resolution to client or CSR inquiries and issue resolution
• Create, update, and ongoing review and testing of procedures and daily checklists
• Monitor group distribution emails and ensure responses within the stated guidelines
• Cross train and maintain working knowledge of the procedures to provide effective backups during peer absences
• Understand the income forms and reports that clients use and respond to inquiries
• Assist in the implementation of new clients and the training for new and existing clients

Other Duties/Responsibilities:

• Reconciles and clears cash and custodian daily exceptions with the reconciliation group
• Provides a timely response to client or staff inquiries or issues
• Contacts custodian/clients/vendors for problem resolution
• Maintain effective working relationships by handling peer and management interactions in a positive and cooperative manner
• Prepares and distributes status reports and project updates per schedule to manager and Executive Management.
• Participates in special projects and performs other duties as assigned
• Test custom and release software enhancements related to job duties
• Participate in both internal and external disaster recovery tests
• Responsible to keep manager informed of issues impacting team

Knowledge, Skills, Experience:

• 2-3 years of investment operations experience.
• Traditional trust accounting and income experience is preferred, but certainly willing to engage and work with candidates that have other operational experience and are willing to learn a new function.
• We are looking for a collaborator. A contributor that enjoys being part of a close-knit and cross-functional team, working alongside peers and leadership to deliver high-quality outcomes
• Strong attention to detail with excellent analytical and accurate data entry skills.
• Ability to effectively communicate with a diverse client base of financial professionals
• Ability to prioritize and handle multiple tasks
• Ability to work in a high-volume situation with time constraints with minimal supervision

Education or Formal Training:

· Bachelor’s degree in Business, Accounting, Finance or equivalent experience.

Working Environment/Physical Activities:

• Opportunity of 2 days a week from home (performance dependent)
• Work on a personal computer 80% of day
• Work weekends, holidays and overtime, as needed
• Must be located in the Overland Park, KS office

Trust Sourcing Solutions is an equal opportunity employer