The Iowa Department of Revenue’s Alcohol & Tax Operations Division is currently seeking a Revenue Service Specialist 2 for our Registration Team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures.

This position will be fully on site, working out of the Hoover building in Des Moines with the potential for hybrid work after one year. In this position you will be responsible for:

• Process state, business, and individual tax forms for:
  • Third Party access
  • Account changes
  • Account cancellations
  • New account setups
• Assist and advise taxpayers via telephone with their tax account and registration information and questions
• Process incoming and outgoing mail correspondence regarding taxpayer accounts
• Handling confidential information
• Data base management of taxpayer accounts, and maintaining confidential documents for those accounts
• Participate in team efforts to review, test and evaluate procedures
• Support other Revenue Operations units as needed to ensure quality customer service
• Conduct process review for training opportunities and production corrections

Preference will be given to candidates with experience in the following:

• Technical experience with computers, network folders, and google workspace
• Displays a high level of initiative, effort, attention to detail and commitment by completing assignments efficiently with minimal supervision.
• Adaptable to changing priorities throughout the day
• Principles and processes for providing customer service and the ability to identify issues and explain various courses of action
• Responding to inquiries and communication via phone, and mail correspondence

Job Specific Competencies:

• Customer Service - principles and processes for providing customer services, including customer needs assessment, meeting quality standards for services, and evaluating customer satisfaction.
• Communication and comprehension skills
• Knowledge of business, accounting, and office practices and procedures

Employer Highlights:

The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We offer a flexible working environment and opportunities to work from home with the ability to work from anywhere in the State of Iowa as long as it is your primary residence. We have a great total compensation package for all of our full-time employees, including:

• Iowa Public Employees' Retirement System (IPERS)

• Retirement Investors Club (RIC)

• Flexible Working Environment- Work from Home Opportunities

• Health, Dental and Vision Insurance

• Vacation Leave

• Sick Leave

• Paid Holidays (9 days/year)

• Flexible Spending Accounts

• Life Insurance

• Long-Term Disability Insurance

The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place.

Applicants must live within the State of Iowa to qualify for this position.

A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate.

Our agency uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.e-verify.gov.

Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from an accredited four-year college or university with a degree in any field.

2) A total of four years of education and/or full-time experience where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

3) Current, continuous experience in the state executive branch that includes two years of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

4) Current, continuous experience in the state executive branch that includes one year of full-time work as a Revenue Service Specialist 1 or Revenue Examiner 1.

For additional information, please click on this https://das.iowa.gov/media/3409/download?inline=