POSITION SUMMARY: The TAY Case Manager provides intensive, weekly case management for transition age youth (TAY) ages 18-24 who experienced homelessness and are referred from San Francisco’s Coordinated Entry System to First Place for Youth’s TAY Rapid Re-Housing (RRH) Program. Through comprehensive case management, the TAY Case Manager helps youth to identify and attain goals in the areas of self-sufficiency, independent living, health and wellness, relationships, employment and education, and personal advocacy, with a keen focus on housing procurement, retention, and long-term stability. The Case Manager also provides community-based services throughout the community and at the youth’s home to teach and model independent living skills development. This position works within a team of Housing Coordinators and a Resource Specialist ensuring housing procurement and connection to community resources. This position is required to work onsite and, in the community, primarily in San Francisco, Alameda and Contra Costa Counties, Monday – Friday.

Essential Duties and Responsibilities:

Caseload Management

• Responsible for providing case management and skills development to participants
• Conduct assessment, planning, and implementation of services for assigned participants to identify and accomplish short and long-term goals.
• Provide direct participant support weekly including a minimum of bi-weekly face-to-face meetings with participants in response to participant needs.
• Create and deliver impactful service plans for participants that focus on achieving outcomes in the areas of wellness, budgeting, long-term housing, education, employment, parenting, relationships and overall health.
• Track participants’ progress and develop creative ways for participants to practice and strengthen their independent living skills towards self-sufficiency.
• Prepare clients to maintain housing after program exit or help them to identify alternative housing options if necessary.
• Support participants to develop and practice social emotional learning skills that promote conflict resolution and decision making.
• Work collaboratively with Resource Specialist to support participants assess career goals, work towards educational milestones, and obtain and retain employment towards living sustainable wage.
• Coach participants on handling work-related issues, promote self-advocacy and increase success in job retention.
• Identify, coordinate and form partnerships with critical community connections and resources that can help link participants with community connections, building networks, wellness and career opportunities.
• Collaborate effectively with both internal and external teams to coordinate and provide optimum services leveraging participant strengths and responding to participant needs and stated goals.
• Help participants move into housing including but not limited to secure furnishings, shop for home necessities, and locate resources in their new community
• Ensure that apartments meet cleanliness standards by conducting monthly apartment inspections
• Support property management to address serious housing concerns related to TAY
• Coordinate community events and workshops to assist TAY with independent living skills

Documentation/Administrative Duties

• Attend weekly program meetings, monthly agency staff meetings, and individual weekly supervision with Program Manager
• Ensure proper and timely documentation of services including written case notes
• Maintain files for caseload and update paperwork in a timely manner
• Work collaboratively with colleagues across the organization and within respective department
• Provide documentation to the One System in SF
• Other duties as assigned

Qualification and Requirements:

• Bachelor’s degree in social work, psychology, counselling or equivalent required with Minimum four years of experience working in a child welfare social services setting, with transition age youth, or individuals who have experienced homelessness with complex presentations including chronic trauma OR Master’s degree in social work, psychology, counselling or equivalent with minimum two years of experience working in a child welfare social services, with transition age youth, or individuals who have experienced homelessness with complex presentations including chronic trauma. Experience does not substitute for a professional degree and certification.
• Must be comfortable working in community settings.
• A strong dedication to cultural competency that creates conditions that remove barriers and increase a sense of belonging.
• Must be able to pass a Community Care Licensing background check.
• Must have and maintain a car, a valid CA driver’s license and auto insurance.
• Proven ability to develop authentic, supportive relationships with youth and young adults.
• Ability to work with high level of detail, documents and products are well thought out and clear, database utilization.
• Proficiency with Microsoft Office applications including MS Word, Excel, PowerPoint, and Outlook. Experience with database systems is a plus.
• Oral and written communication skills including the demonstrated ability to research, assimilate, and analyze information, compose engaging messages, and present data in a clear and inspiring manner.
• Well-honed ability to independently anticipate and analyze situations, define problems and objectives, recognize viable alternatives, and formulate rapid solutions, with understanding of the inherent risks and the implications of making tough decisions.
• Availability for occasional evening and weekend work and some travel as needed.

BENEFITS:

• 15 days of vacation time in the first year
• 12 days of sick time
• 2 floating holidays
• 15 paid holidays
• Employee’s choice of Kaiser or UCH HMO/PPO with up to 90% of the premium covered by First Place on certain plans
• Principal dental and vision coverage
• Healthcare and Dependent care FSA plans
• Principal basic life and voluntary life insurance coverage
• Employee Assistance Program
• 401(k) retirement savings plan
• Paid sabbatical
• Paid maternity and paternity leave

Bachelor's Degree Pay Range: 29.62 -32.66/Hourly

Master's Degree Pay Range: 33.00 - 35.09/Hourly

*We do not offer relocation assistance Local candidates preferred

*Pay will be determined based on Education and Experience.

If you are passionate about making a difference in the lives of transition age foster youth and want to join a dynamic and impactful organization, we invite you to apply. Together, let's empower transition age foster youth to achieve their dreams and build a brighter future. To learn more about First Place For Youth and view our current job openings, please visit our website at www.firstplaceforyouth.org/careers.

We are unable to sponsor work visas now or in the future.

First Place will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act, the San Francisco Fair Chance Ordinance, and applicable law. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting the California Civil Rights Department Fair Chance Act webpage or reviewing this guidance provide by the City of San Francisco. For additional information regarding your rights, please also review the Summary of Your Rights Under the FCRA.