Bonneville Labs is a flexible coworking and traditional lab space operator and developer optimized for a community of Bio-Doers, emerging biotechnology companies, community partners, and life sciences market leaders. Bonneville Labs believes that research and development organizations can innovate faster when their mind-share is freed up from operations to focus on discovery and product development. Bonneville Labs seeks to improve our world and lives by eliminating operational hurdles and reducing the cost of research and development for our member companies and allowing them to go forward, faster toward world changing discoveries and businesses.

The Laboratory Operations Specialist I plays a key role in maintaining the smooth operation of Bonneville Labs (BVL) by providing essential services, supplies, and equipment to support scientific research. This position collaborates with cross-functional teams and member companies to improve operational processes, maintain a safe and efficient working environment, and deliver outstanding customer service. Ideal for someone with a passion for research environments and process improvement, this role offers opportunities for professional development and growth in the life sciences industry.

What You’ll Do

• Collaborate with other Bonneville Labs (BVL) staff deliver exceptional customer service and support for our member companies across our lab facilities in Hayward, Berkeley, and South San Francisco.
• Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies. Use an electronic ticket system to record issues and report progress to requestors.
• Build and maintain positive, professional relationships with BVL clients, ensuring effective communication and a cooperative working environment.
• Follow standard operating procedures (SOPs) associated with the BVL document management system.
• Assist in coordinating outside vendors for lab equipment preventative maintenance.
• Understand operational laboratory workflows and successfully balancing routines tasks and ad-hoc assignments to ensure smooth operations.
• Suggest ideas and solutions for site improvements and increase efficiency.
• Help improve existing policies and procedures that act as a template for current and future BVL sites.
• Perform direct administrative tasks that may include invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating database.
• Collaborate with supervisors and colleagues by accepting feedback and contributing ideas, fostering a team-oriented work environment.
• Use courtesy, tact, and firmness in dealing with the public; evaluate alternative solutions and present recommendations; interact with the public effectively and courteously.
• Facility and equipment maintenance, ‘day-to-day’ procedures, following internal procedures and direct instruction, which can include:
• • Receiving packages from external carriers and deliver to internal recipients
  • Remove medical / biohazardous waste from laboratories and transfer to onsite accumulation area
  • Keep common instrument areas clean and orderly. Clean exterior surfaces of common instruments
  • Monitor levels of common-use dry ice and liquid nitrogen, refill as necessary
  • Enter newly received chemicals into chemical inventory
  • Assist with inventory system and track supplies across departments
  • Autoclave dishes and media as a service for members
  • Moving and bracing equipment
  • Preparing common lab solutions such as 70% IPA
  • Maintaining biosafety cabinets and incubators, including regular sterilizations
  • Inspect and label safety shower / eyewash stations and fire extinguishers
  • Defrost freezers and perform cold storage inspections
  • Spill kit, fire extinguisher and eyewash inspections
  • Support waste management, clean and maintain the common space
  • General cleaning and sanitization of the facility including miscellaneous cleaning tasks as needed
• Other duties as assigned

What We’re Looking For - Required

• 1 year experience in a professional environment, laboratory setting (preferred)
• Experience in a customer facing role
• Organized, independent, team player, able to follow instructions, good written and verbal communication skills in English, strong computer skills and customer service
• Able to work in a flexible and fast paced environment that is constantly changing
• Reliable Transportation: Due to the nature of this role, reliable transportation is required to ensure timely arrival at work locations, meetings, and/or client sites. This includes having access to a personal vehicle or other transportation methods that are dependable and can be used as needed for job duties.
• Able to lift 50 lbs., sit for extended periods of time in front of a computer
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

What We’re Looking For - Preferred

• EH&S, Haz Mat and bloodborne pathogen training is highly desirable
• Excellent computer proficiency (MS Office - Word, Excel and Outlook, Google Workspace)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assigned tasks to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Strong work ethic, positive attitude, and good judgment
• Desire to work as part of a team with a strong focus on client needs and customer service
• Organizational skills and the ability to manage projects effectively and on-time
• Ability to exercise discretion and maintain confidentiality
• Analytical and detail-oriented
• Time-management and multitasking abilities
• Punctual attendance

Education

• High School Diploma - required
• Associates Degree in related field - desired

Working onsite at Bonneville Labs

• Location: This position is in-person and will be based out of our Berkeley, CA office.
• Compensation: The posted salary range is firm for this and all roles within Bonneville Labs. Total Compensation will be based on experience and most roles include a bonus structure based off company performance.
• Commute: Travel to and from work (your designated base of operations) is part of the role and considered part of your commute to work, these expenses will not be reimbursed.
• Travel: Travel to other Bonneville Labs sites or to our member sites (within the Bay Area) may be required for this role. Additional travel that is above and beyond your normal commute will be reimbursable based upon Bonneville Lab’s travel and expense policy and California Law. Reliable transportation is a requirement for this role as Bonneville Labs’ has multiple local facilities that you may travel between.

Perks Working with Bonneville Labs

• Annual Bonus Eligible
• 80 hours Vacation Time Annually (accrued)
• 80 hours Sick Time Annually (accrued)
• 7 Holidays
• Competitive Medical, Dental, Vision and a variety of voluntary coverages and options
• Career Development Path: Lab Ops 1 are eligible for promotion after 1 year of service with an opportunity for specialization as you advance with the company