Quality Specialist (Monday-Friday 7am-4pm)

About Us

Pinnacle Climate Technologies (PCT) invents, develops, and manufactures heating and ventilation solutions through commercial, industrial, agricultural, DIY, and other retail channels throughout the world. With manufacturing in North America and Asia, PCT serves a diverse customer base in over 25 countries, on every continent. With brands that include Master®, Schaefer®, Remington®, ProTemp®, Americ®, PCT is positioned as the global leader in industrial/construction heat, and portable ventilation products. For more information, visit www.pinnacleclimate.com

Position Summary:

Contribute to the assurance of product quality and reliability of Pinnacle’s heater and fan products. Participate in the analysis and investigation of customer complaints and field failures to identify root causes and quality improvement opportunities. Manage a non-conforming material process to ensure product containment and implementation of corrective actions. Perform dimensional and functional testing of products at the receiving dock and across the manufacturing process. Work with the Customer Service group and Engineering on the resolution of product warranty claims.

Primary Responsibilities

• Develop Quality systems and procedures to assure outgoing product quality and management of internal scrap and rework.
• Provide technical and quality support to engineering, production, and metal fabrication as needed, including product testing and inspection, and related data collection/reporting.
• Lead the collection of customer satisfaction and Cost of Quality data to drive success with customers.
• Work with Engineering and Operations team to evaluate product failures and document issues with returned goods. Work with appropriate functional areas to complete root-cause analysis and to develop and implement corrective action plans.
• Determine the salvageability of returned units and the disposition of associated products in coordination with the Customer Service Representative team.
• Assist with the identification, tracking, investigation, and resolution of process deviations and internal product nonconformances/failures.
• Participate in the development and implementation of preventative measures and corrective actions.
• Perform and document first article inspection on new product.
• Follow all safety procedures while on the plant floor.
• Other duties as assigned.

Qualifications and Skills

• Two-year technical/associate degree or equivalent experience preferred.
• 3-5 years of prior responsibility and experience in Quality Assurance / Quality Control.
• Ability to read mechanical drawings and wiring diagrams.
• Ability to perform dimensional measurements on the product using common dimensional measuring techniques.
• Hands-on experience diagnosing, repairing, and refurbishing electrical and mechanical systems is preferred.
• Excellent organizational skills, attention-to-detail, and multitasking capability.
• Proficient in MS Word, Excel, PowerPoint, and ERP Systems (NetSuite preferred).
• Problem-solving skills.
• Technical writing and documentation skills.
• Willingness to share knowledge and train others.
• Shares and models Pinnacle Core Values - Customer Focused / Team Player / Positive Attitude / Accountable & Dependable / Do the Right Thing.

Reporting Relationship

Reports to VP of Operations

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk or hear, and use hands to handle or touch objects or controls. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 40 pounds.

Why Join Us

Our brands, both young and mature, now have 70 years of experience to draw upon as they optimize manufacturing efficiency, perfect distribution, and lead the industry. And with that, we’re now able to innovate faster and more effectively deliver the highest-quality products to the marketplace. As a result, Pinnacle Climate Technologies is home to brands that are recognized worldwide for reliability, durability, and innovation. At Pinnacle–We make it possible.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications.