DESCRIPTION
Seeking both Full-time and Part-time experienced candidates that provide Dual Qualified Dispatcher and Armed Contract Security Officer (ACSO) services throughout the area of operations on the NIST Boulder, Colorado campus.
The required services include armed security force management and staffing; monitoring alarm activities; detecting, deterring and reporting safety/security hazards, unauthorized, illegal, or potentially life-threatening activities; performing visitor screening and processing, patrolling campus grounds and responding to emergencies or calls for assistance and Dispatch Center Operations.
The purpose of services is to maintain a secure environment in which Citizens and Government employees can conduct business with confidence.
Law Enforcement Authority - The Security Force can be the cornerstone of an effective physical protection program. The effectiveness of an integrated security system of locks, barriers, lighting, cameras, intrusion detection systems, and access control systems, while critical to the success of a security posture, ultimately depends on the response by a skilled Security Force.
Dispatchers and ACSOs required under this contract perform a crucial role in support of the NIST mission.

Job Requirements/Skills
MUST BE DUAL QUALIFIED AS AN ACSO AND DISPATCHER
• MUST HAVE
o Secret security clearance or ability to obtain one
o Three years of full-time security experience within past five years or three years military (active or reserves)
o Must have CPR, Handcuffing, Baton, Firearms and FPS ACSO course. If you do not have this training, it will be provided to you.
o One or more years of security experience as an emergency dispatcher or alarms monitor is required or SOC operator or command center or control room operator; or three years of US Military (active duty or reserve) as a command post, desk sergeant or other command and control center operator
o Dispatcher APCO Certifications:
 If you do not have these certifications, we will provide the training.
o Experience in Dispatch/Control Center operations. Experience must be verifiable and demonstrate responding to emergency and administrative telephones, general knowledge of Building Access and Control Systems (BACS), fire and security alarm systems, Video Surveillance Systems (VSSs) and 2-way radio base stations operations.
o Personnel performing these duties must have strong written and oral communication skills and be able to operate under stressful conditions.
o Personnel shall have the ability to follow operating procedures and quick reaction checklists and must have a working knowledge of personal computer systems and be proficient in the use of Microsoft Word.
COMPENSATION/BENEFITS
$35.87 – 34.37 total hourly rate, of which $28.87 for ACSO and 29.87 for Dispatch is the base rate and $5.50 is health and welfare (maximum of 40 hours per pay period week of health and welfare). Overtime is paid between $44.80 – 43.31 per hour.
Additional Information:
• Paid on a semi-monthly pay schedule
• The position is considered non-exempt by the company in accordance with the Fair Labor Standards Act and SPFPA Union Collective Bargaining Agreement.
In addition to your monetary compensation, you will be eligible to participate in the following benefits in accordance with the Collective Bargaining Agreement:
• Paid vacation as follows: 10 days each year for the first 4 years of employment, (granted on your original anniversary date.) Thereafter, you will earn additional vacation days based on years of service.
• 56 personal/sick hours annually
• 11 days of paid holidays annually
• Medical insurance programs. Optional coverage for family members as well as a Vision, Dental, Life Insurance, Short-term and Long-term disability plans are available.
• 401K program
JOB DUTIES
Duties include, but are not limited to:
Dispatcher
• Monitor security and fire alarms and closed-circuit television to detect security risks, threats, or prohibited items carried by visitors.
• Dispatch ACSOs and or police in response to calls for service, alarms, or emergencies
• Detecting, deterring and reporting safety/security hazards, unauthorized, illegal, or potentially life-threatening activities
• Performing visitor screening and processing, and responding to emergencies or calls for assistance and Dispatch/Control Center Operations
• Respond to emergency and administrative telephones,
• Have general knowledge of Building Access and Control Systems (BACS), fire and security alarm systems, Video Surveillance Systems (VSSs) and 2-way radio base stations operations
• Be able to communication effectively both orally and written under stressful conditions
• Be able to work quickly and efficiently under stressful conditions
• Must be able to use good judgement and critical thinking skills
• Must be able to sit for prolonged periods of time, up to 12 hours per day, during daytime or nighttime.
• Ability to communicate with the general public, law enforcement officials, and senior staff, in a clear and calm manner, even under in stressful situations (e.g., confrontations with angry, distraught, or disturbed).
• Ability to read post orders, checklists, write police reports/blotters, and respond to both routine and emergency calls for service.
• Present a neat and professional appearance at all times.
Access Control
• Stand post at the entry/exit points to verify all persons’ identification and conduct inquiries and surveillance of suspicious items, packages, and people.
• Ensure individuals do not depart with government material unless they are authorized to do so.
• Verbally challenge individuals who are approaching restricted areas.
• Direct individuals who cause a disturbance to leave the property.
• Operate traffic control points.
• Control access to incident scenes.
• Coordinate the receipt, issuance, and tracking of all keys, key cards, lock combinations, vehicle passes/decals, etc.
• Identify suspicious persons or vehicles.
Screening
• Inspect packages, briefcases, containers, or any other items in the possession of people entering or leaving a Federally controlled facility.
• Operate metal detectors and X-ray to search visitors, packages, and equipment for prohibited items.
• Conduct vehicle inspection that may include inspecting under seats, in the trunk, and under the vehicle.
• Conduct frisks or pat-downs for weapons or other unauthorized items.
Visitor Processing
• Verify proper identification of visitors required for issuance of visitor badges.
• Process visitors.
Patrol and Response
• Inspect appropriate countermeasures, including facility-critical protection points and classified containers.
• Inspect facilities for hazards, mechanical problems, and unsafe conditions and report problems to appropriate authorities.
• Close and secure open windows, doors, gates, or other access points.
• Manually open and close heavy gates and doors.
• Inform dispatcher of present status and changes in conditions.
• Patrol locations in areas which are potentially hazardous to the public (e.g., construction sites).
• Inspect the perimeter, property, and buildings for hazards, intruders, and suspicious activities.
• Observe the environment for suspicious vehicles or persons on or around Federal property.
• Evacuate individuals from dangerous and/or life-threatening situations.
• Guide and assist first responders (e.g., with scene management or security).
• Assess the condition of injured individuals.
• Perform basic first aid in response to emergencies.
• Use a fire extinguisher to put out a minor fire.
• Request emergency assistance in response to traffic accidents.
• Assist in conducting accident/incident scene searches/investigations (e.g., check visitor logs, video) in search of relevant evidence and information to determine the facts of the situation.
• Follow directions to and respond to emergency and routine calls for service until the situation is resolved or until relieved by a higher authority.
• Pursue fleeing individual(s).
Common Tasks
• Report potentially threatening situations and violations of law and security procedures.
• Take detailed field notes so reports can be completed.
• Write and/or provide oral situation reports regarding security-related information (e.g., accidents, bomb threats, unlawful acts, characteristics of individuals).
• Communicate with individuals to establish rapport.
• Provide direction or information to tenants or visitors.
• Encourage people to approach by using effective non-verbal communication (e.g., making eye contact, smiling, greeting a person cordially, and nodding).
• Use voice and body language to project control and influence.
• Explain rules, regulations, and procedures to individuals.
• Interact with a subject who does not speak English and/or communication impairment
• Interact with the public, including children.
• Advise appropriate personnel of potentially hazardous conditions (e.g., slippery floors).
• Communicate with first responders.
• Testify in court regarding criminal activity or other incidents.
• Report misconduct of other Security Officers.
• Ensure all security equipment is activated and operating properly; if not, report to proper authority.
• Inventory physical objects (e.g., keys, keycards, vehicles, visitor badges) and log accordingly.
• Locate and review documents and information (e.g., logs, lists).
• Activate alarm systems.
• Provide backup assistance to LEOs and other ACSOs.
• Participate in training in the use of intermediate force weapons to be used in emergency situations.
• Operate firearm to protect self and others.
• Use defensive tactics to prevent or control movements of individuals.
• Defend against violent combative person(s) to prevent injury to self or others.
• Physically control individuals displaying disruptive or violent behavior, to include applying handcuffs.