Description:

Arcturus Healthcare is seeking a dependable, organized, and detail-oriented Medical Records Clerk/Receptionist to join our team. This entry-level position is an excellent opportunity for an individual interested in beginning or building a career in healthcare.

The Medical Records Clerk/Receptionist is responsible for maintaining accurate and organized patient records, scanning and indexing medical documentation, processing medical record requests, and providing professional front-desk and reception support. The successful candidate will be comfortable working with confidential information, have strong attention to detail, and be able to work efficiently in a fast-paced medical office environment.

Essential Duties & Responsibilities

Medical Records Responsibilities

• Maintain, organize, and update electronic and paper medical records.
• Scan, upload, and accurately index medical documents into the electronic medical record (EMR) system.
• Verify that documentation is filed correctly and associated with the appropriate patient record.
• Process medical record requests in accordance with company policies, HIPAA, and applicable privacy requirements.
• Retrieve and distribute medical records and documentation as requested.
• Review records for completeness, accuracy, and proper filing.
• Identify missing, incomplete, or incorrectly filed documentation and take appropriate action.
• Assist with filing, copying, faxing, and other administrative duties within the Medical Records Department.
• Communicate with clinical and administrative staff regarding medical record requests and documentation needs.

Reception & Patient Support Responsibilities

• Greet patients and visitors in a friendly, professional, and courteous manner.
• Check patients in and verify demographic and other necessary patient information.
• Schedule and assist with coordinating patient appointments as needed.
• Respond to routine patient questions and direct clinical or medical questions to the appropriate staff member.
• Maintain a professional and welcoming reception area.
• Provide coverage and assistance to other front-office staff as needed.

General Responsibilities

• Maintain patient confidentiality and handle protected health information (PHI) in a professional and appropriate manner.
• Follow all HIPAA requirements and company policies related to the privacy and security of patient information.
• Maintain an organized, clean, and efficient work area.
• Demonstrate professionalism and excellent customer service when interacting with patients, visitors, providers, and coworkers.
• Meet department deadlines and maintain accurate work.
• Work collaboratively with clinical, administrative, and front-office staff.
• Perform other duties as assigned.

Requirements: Qualifications & Experience

• Previous medical records, medical office, or healthcare experience preferred but not required.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Basic computer skills and the ability to learn and navigate electronic medical record systems.
• Ability to handle confidential and sensitive information appropriately.
• Professional written and verbal communication skills.
• Ability to work independently while also working effectively as part of a team.
• Ability to follow established procedures and instructions.
• Reliable attendance and dependable work habits.
• Willingness to learn and take on new responsibilities.

Join Our Team

If you are organized, dependable, detail-oriented, and interested in starting a career in healthcare, we invite you to apply for the Medical Records Clerk/Receptionist position. Join Arcturus Healthcare and become part of a professional and supportive team dedicated to providing excellent service and patient care. Please submit your resume for consideration. We look forward to reviewing your application! Arcturus Healthcare is an equal opportunity employer.