ABOUT CENTRO DE LA FAMILIA (CDLF)
CDLF provides outpatient behavorial health services for families and individuals of all ages. The program offers therapy services to those living with serious mental illness, general mental health issues, and substance abuse issues. These issues can be related to depression, anxiety, relationships, loss, substance abuse, suicidal thoughts and trauma from sexual, emotional, and/or physical abuse. Outpatient services offer flexible office hours and home-based services for children and their families, public transit accessibility, therapy in English and Spanish, and professional staff who utilize best practice models for treatment.

IN-PERSON:
This position will be performed primarily in-person, on-site, in Phoenix, AZ.

OBJECTIVE
Ensure the efficient and accurate management of medical records by maintaining organized systems, upholding confidentiality, and providing reliable administrative support that enhances overall clinic operations and client satisfaction.

POSITION SUMMARY
Under general supervision, this role organizes and maintains medical records, ensures compliance with confidentiality and privacy regulations, and supports administrative operations within the clinic. The Medical Records Clerk actively contributes to the clinic’s efficiency by managing record workflows, retrieving and storing files as needed, and fostering a professional and client-focused environment.

This role works with the Electronic Medical Record system regularly and handles confidential client information as needed, including responding to legal requests for medical records. This role supports clinical and admin staff with proper documentation, confirmation of member appointments and verification of member insurance benefits. Additionally, they provide front desk coverage, including, but not limited to: answer phones, schedule appointments, provide assistance to members in the clinic, check-in member for their appointments, schedule transportation, etc.

KEY RESPONSIBILITIES

• Follow all company policies, procedures, and protocols
• Maintain confidentiality and integrity
• Maintain satisfactory punctuality and attendance
• Collaborate effectively and work as a team member
• Stay organized

SPECIALIZATIONS

• Must have professional appearance (Business casual)
• Must have excellent phone etiquette
• Must be customer service driven and able to multi-task
• Must have written and verbal communication skills
• Able to work with minimum supervision
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Should be punctual and customer service driven

MINIMUM QUALIFICATIONS AND COMPETENCIES

1. Education /Background:

• Must provide a clean criminal record with an active, valid level 1 fingerprint clearance card
• High school diploma or GED required
• Valid Driver's license and auto insurance

1. Technical Skills

• Proficiency in Microsoft Office Professional (Excel, Word, Publisher, PowerPoint, Access, and Outlook)
• Excellent word processing, database, and file management skills
• Ability to navigate the current EMR system
• Good working knowledge of office equipment and procedures (computers, photocopiers, printers, fax machines, mailing equipment, telephone systems, filing systems, etc.)

1. Language and Communication

• Bilingual (English/Spanish) communication skills
• Excellent written and verbal communication skills
• Superior telephone mannerisms

1. Interpersonal Skills

• Excellent customer service skills
• Strong interpersonal skills with a helpful, friendly attitude
• Personal tact, discretion, and good judgment
• Ability to work with a diverse population

1. Organizational Skills

• Ability to prioritize assignments and workload within limited time frames
• Capability to handle a demanding workload with limited direct supervision
• Strong planning and organizational skills

1. Other Competencies

• Attention to detail
• Ability to maintain confidentiality and integrity
• Proficiency in insurance verification processes
• Experience working within a volunteer and/or nonprofit organization (desirable)