Zone Service Manager, West (Ultrasound / Radiology / Mobile CT)

Travel within assigned Zone and nationally is required by the business: 60% Travel / 40% Home office

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

This leadership role is key in driving world-class, customer centric service delivery and growth in our Service lines. Responsible for leading Digital Radiography (DR) /Ultrasound (USS)/Mobile CT service initiatives and strategies to improve purchased services control, customer satisfaction, service delivery, and driving service revenue. Pivots between headquarters, internal staff, suppliers, and field engineers, to ensure efficient and successful operations.

Key duties and responsibilities, other duties may be assigned

• Responsible for DR/USS/Mobile service initiatives, strategies, and processes to improve shared services control, material productivity, customer satisfaction, and service delivery
• Manage employees and operations of the Field Service Employees (FSEs), Depot Employees, Dealer network and support Samsung Head Quarters (HQ) for rest of world Mobile CT Service
• Work with DR/USS/Mobile CT sales team to develop “win-win” strategies to capture incremental service business and grow service contracts
• Work with the Business Development Managers, Technical Service Operations leadership, and field engineers to coordinate and implement service contracts and support noncontract revenue growth
• Responsible for national service P&L and drive to achieve revenue and margin goals.
• Build strong relationships with customers, Sales Team and dealer network, creating and reinforcing customer satisfaction
• Promote teamwork, communication, and influence others to achieve business results, driving revenue and creative non-contract revenue programs
• Promote the use of internal support resources, third party service providers and other subject matter experts, champion escalations, and coordination of necessary resources for speedier resolution of DR service delivery issues
• Able to conduct professional presentations to customers utilizing PowerPoint, or other presentation programs
• Manage parts consumption and usage, and approval mechanisms to control material costs, either as a shared service, or as a direct leader
• Ensure escalations are managed and corrected quickly and professionally
• Establish goals and objectives for all FSEs and review performance against operating plans and standards

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelor’s degree in, or 10 plus years in leadership role , MBA a plus
• 10+ years of experience in an operations leadership role in in Healthcare Services
• Proven ability to demonstrate a comprehensive understanding of the Service Business
• Demonstrated ability to assemble facts from various areas, analyze data, and provide informed recommendations to management

Competencies & Skills

• Professional communicator with fluency in English and exceptional verbal and written communication skills
  
• Self-starter and team player that will work effectively in a demanding, fast-paced and entrepreneurial environment
• High attention to detail
• Works with a sense of urgency
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Excellent problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Has the ability to understand data and make decisions accordingly
• Has the ability to utilize data to present fact-based recommendations for the business
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties
  

Computer & Analytical Skills

• You must be excellent with technology, be able to present using a laptop computer and be able demonstrate proficiency with MS Office package, including Excel, Word, and PowerPoint; as well as Outlook, Internet Explorer, and Google Chrome

Physical Requirements

• Interaction with x-ray devices; for this reason, strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.