Job Title: Patient Access Supervisor

Job Type: Full-time

Location: Raphael Health Center

We are seeking a highly motivated and experienced Patient Access Supervisor to join our team. The Patient Access Supervisor will be responsible for overseeing the daily operations of the financial, clerical, and patient services necessary to maintain the efficient flow of the health center, ensuring that patients receive high-quality care and services. The ideal candidate will have excellent communication skills, strong leadership abilities, and a passion for providing exceptional patient care.

Responsibilities:

· Oversees all registration team members, working with the CEO to maximize the efficiency and accuracy of staff member’s work.

· Recommends updates to department leadership, and assists with developing, policies & procedures, job manuals, job descriptions, and Standard Operating Procedures (SOP)

· Monitor and analyze departmental performance metrics to identify areas for improvement, to optimize efficiency and quality of services by completing regular monthly audits on staff services, notes, and insurances to ensure high quality of work is completed accurately and on time

· Reports to CEO, the findings of audits so that Senior Management may use those results for quality improvement projects, etc.

· Assists Human Resource in coordinating orientation and training for new team members, including effective knowledge of the Electronic Medical Record, policies and procedures and overall health center programs.

· Triages patient complaints and other emerging issues such as grievances, incident reports, crisis intervention alongside CFO, Risk and Compliance Manager.

· Collaborate with other healthcare professionals to ensure resources are utilized effectively to meet patient needs.

· Assist staff with resolving issues related to their assigned duties

· Be the Subject Matter Expert (SME) for assigned team members: electronic medical record by developing training materials and training new staff on responsibilities in EMR. Ensure scheduling, patient registration functions and data updates are done in an efficient manner and the information is accurately collected and entered into the EMR.

· Create work schedule for front desk staff. Approve time cards and PTO requests, arranging and ensuring adequate front office coverage.

· Coordinate the completion of assigned responsibilities with team members

· Telephone System:

• Schedule patient appointments
• Answer telephones
• Take messages as needed
• Direct telephone calls to the appropriate destinations
• Call back voicemails and/or delegate to team member ensuring completion

· Collaborates with management, ensuring information is accurate and accessible. Accurately collect patient information necessary for appointment scheduling, including the verification of patient insurance eligibility and entry of patient insurance

· Assure that all patient demographic data, and all required and regulatory forms are completed and entered correctly and in a timely manner

· Maintain department related documents so that they are readily available for team members

· Oversee daily deposit drop by verifying cash, check and charge slips match to deposit ticket

· Verify insurance eligibility by spot checking Medicaid and self-pay patients to make sure their insurance is active and/or they do not have other billable coverage. Assist team members with time-consuming verifications that require long phone wait times.

· Monitor patient text message response reports to ensure appointments are cancelled (if necessary) and slots are open for other patients. Call patients who cancel appointments to reschedule.

· Maintain neat and orderly work area

· Maintain confidentiality in accordance with RHC policy and any other applicable regulatory requirements

· Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers

· Attend regularly scheduled staff meetings

· Treat patients, visitors and coworkers with respect and dignity

· Other duties as assigned

If you are a highly motivated and experienced Patient Access Supervisor with a passion for providing exceptional patient care, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for professional growth and development.

Requirements:

-Associates degree in healthcare administration or related field. Bachelor degree preferred

- Minimum of 3 years of experience in patient access or related field.

- Strong leadership and communication skills.

- Excellent problem-solving and decision-making abilities.

- Ability to work collaboratively with other departments and stakeholders.

- Knowledge of healthcare regulations and compliance requirements.

- Proficiency in Microsoft Office and electronic health record systems.