Location: Chicago, IL

At EPIC Health, we’re not just delivering care—we’re transforming how healthcare is experienced. As a Bilingual Medical Office Lead, you will play a key role in keeping clinic operations running smoothly while supporting staff performance and ensuring every patient receives exceptional care.

This position is ideal for someone who thrives in a fast-paced healthcare environment, enjoys supporting teams, and takes pride in creating a welcoming and efficient clinic experience.

• Provide training and guidance to ensure staff follow EPIC standards for speed, accuracy, and patient care.

• Serve as a role model by maintaining expertise in clinic policies, procedures, and multi-role responsibilities.

• Assess team performance and help identify opportunities for improvement and professional growth.

• Support leadership with performance reviews, coaching, and corrective action plans when necessary.

• Help oversee day-to-day clinic operations to ensure efficient patient flow.

• Monitor and maintain inventory of medical supplies and equipment.

• Ensure the clinic environment remains clean, organized, and welcoming for patients and staff.

• Assist in resolving operational issues quickly to keep clinic workflows running smoothly.

• Provide exceptional customer service and support to patients.

• Address patient concerns promptly and professionally.

• Communicate effectively with patients through in-person interactions, phone calls, email, and proper chart documentation.

• Foster a positive and respectful experience for every patient who walks through the door.

• Support clinic leadership in maintaining accountability for team performance and operational standards.

• Encourage a culture focused on collaboration, continuous improvement, and high-quality care.

• Bilingual: Spanish / English required

• Previous experience as a Medical Assistant, Medical Office Coordinator, Healthcare Administrator, or similar healthcare role

• Strong interpersonal and communication skills

• Experience using Electronic Health Records (EHR) and Microsoft Office

• Excellent organizational and multitasking abilities

• Strong problem-solving skills and attention to detail

• 2+ years of experience in healthcare operations or leadership

• Associate or Bachelor’s degree in Healthcare Administration, Business, or a related field

At EPIC Health, we are committed to improving patient care while supporting the professional growth of our team members.

• Career Growth Opportunities – Develop your leadership skills and advance your career

• Mission-Driven Culture – Work with a team dedicated to improving patient lives

• Collaborative Environment – Be part of a supportive and innovative healthcare organization

If you're ready to bring your leadership, organization, and passion for patient care to a fast-paced healthcare environment, we’d love to hear from you.

Apply today and be part of the team transforming healthcare at EPIC Health.

Learn more about us at www.epichs.org