The Director of Patient Financial Services reports to the Vice President of Revenue Cycle and is responsible for directing, supervising and coordinating the functions of Patient Accounts (Billing, Follow-up, and Cash Posting), Customer Service, and Denial Management/Prevention in accordance with health system policies and regulatory requirements. The Director of Patient Financial Services provides leadership and establishes/promotes achievement of goals to improve the revenue cycle for all services provided by the hospitals. Completes and maintains managers and co-worker schedules making changes according to the needs of the company, patient flow, volumes, and financial goals. This position will work closely with the VP of Revenue Cycle and other management to set and achieve department goals and document process flow improvement opportunities to improve overall revenue cycle key performance indicators (KPI's). Monitor co-worker productivity, quality, track department goals, and ensure appropriate follow-up procedures are in place for co-worker education. Administer departmental incentive plans by establishing and communicating clear measurable goals. Collaborate with Human Resources and the management team during the new hire process, evaluating performance, and administering employee corrective action. Responsibly that all policies are procedures are well documented and adhered to. Ensure that Centers of Medicare & Medicaid Services (CMS) and State Government regulations are followed and adhered to including Health Portability and Accountability Act (HIPAA) laws. This role will work closely with members of the revenue cycle leadership team to ensure operation efficiency and ensure that all patient financial services departments meet compliance requirements.

Bachelors of Business - Preferred

None Required