Position Summary:

Reporting to the Chief Executive Officer, this position manages patient imaging sites and/or specified hospital imaging locations, in order to meet quality, productivity, and financial goals; manages selection, training, development and evaluation of all operations and related support staff; ensures optimal work environment for ARC physicians and staff; ensures appropriate facilities, equipment, and other required resources are available to support service delivery goals at the lowest possible cost.

As a senior leader, the position must exemplify professionalism, emotional intelligence, leadership, superb problem solving skills, embrace ambiguity, a motivator of teams, and willing to do whatever is necessary to achieve results. Embraces excellent patient care and team building skills.

Essential Job Duties and Responsibilities:

1. Planning
   • Provides information to physicians and assistance to colleagues responsible for assessment of current and future needs of patients, referring physicians, the practice and clients
   • Provides information to physicians and assistance to colleagues responsible for development and evaluation of alternatives to meet those needs, including cost/benefit analyses of alternatives
   • Recommending appropriate action plans
   • Assists with implementation and monitoring of results of approved action plans on agreed timetable and budget

1. Staffing
   • Determines appropriate staffing levels for clinical staff team(s)
   • Selects, orients, guides, develops and evaluates all site supervisors and department managers and other direct reports
   • Recommends overall evaluations, salary actions, training opportunities for staff based on job performance and practice needs
   • Ensures effective employee relations through appropriate communication, problem resolution and recognition programs.

1. Management of Imaging Offices and Hospital Imaging Department:
   • Leads by example, demonstrating highest standards of professional competence, commitment to the practice, and creativity
   • Works with physicians, senior adminstrators, and Chief Executive Officer to define standards of excellence and quality for all services; ensures that standards are met at a reasonable cost
   • Works effectively to avoid and/or eliminate any potential for patient or referring physician dissatisfaction; when complaints occur, responds immediately to investigate and resolve the situation to the complainant’s satisfaction and to develop and implement plans to prevent similar complaints in the future
   • Ensures that compliance with all accreditations, regulatory and policy requirements, including employee and patient health and safety
   • Researches alternative vendors for products and services required, after approval of recommendations, executes contracts and monitors compliance with terms to achieve expected service levels at lowest possible cost; manages vendor relationships to ensure productive, positive interactions and required results
   • Ensures the highest level of patient satisfaction based upon Press Ganey or other survey tools and meets or exceeds company defined goals.
   • Works with hospital clients to adhere to all contractual obligations

1. Financial Management:

• Prepares accurate financial analyses and forecasts; manages within approved levels
• Ensures that all financial goals are accomplished
• Ensure adherence to annual budgets and performance standards
• Strong financial acumen

1. Evaluation

• Analyzes complex data from multiple sources to determine overall effectiveness of practice operations
• Determines causes of problems or potential problems and/or opportunities for improvement and makes recommendations to address
• Ensures that all staff evaluations completed by subordinate supervisors and managers are fair and accurate

1. Collaboration with other Directors and Managers to accomplish organizational and contractual goals:

• Participates effectively in management meetings
• Contributes by serving on interdepartmental and hospital task forces and committees
• Provides peer support and assistance to colleagues
• Serves as a leader of the organization and maintains professionalism at all times.
• Develops and mentors staff in all aspects of being a successful employee

1. Leadership
   • Is a tone-setter and effectively communicates accountabilities to all reports.
   • Leads by example with attention to detail
   • A roll-up the sleeves approach

Knowledge, Skills and Abilities:

• Proven ability to plan, manage and evaluate delivery of complex medical and related support services to achieve high standards of quality, patient satisfaction, and productivity at reasonable costs.

• Knowledge of FDA, ACR, MQSA, NRC, JCAHO regulatory standards.

Educational Requirements:

• Master’s degree in business or related field required. RT(R) preferred.

• Incumbents must be willing to pursue continued professional development in the fields of imaging sciences and managerial and business education.

• Additional education and/or experience may be substituted for above criteria at senior management’s discretion.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

• Leadership - Inspires and motivates others to perform well; Gives appropriate recognition to others.
• Managing People - Makes self-available to staff; Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
• Interpersonal Skills - Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Teamwork - Contributes to building a positive team spirit.
• Ethics - Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.

Physical demands/Working Conditions:

Work is performed in both a corporate office environment and a diagnostic imaging office environment. Work may require sitting or standing for long periods of times; also stooping, bending, and stretching for files and supplies are required. Occasionally lifting files or supplies weighing up to 30 pounds. Requires manual dexterity and eye-hand coordination sufficient to operate a keyboard. It will also require knowledge of operating other office equipment as necessary. Contact with patients, interaction with physicians, and office staff is constant.

Qualifications:

To perform this job successfully, an individual must be able to multi-task and perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.