The Spa at Holbrook Massage Therapist performs various massage techniques and spa treatments for high-end clients, maintains pristine treatment rooms, and handles client consultations and aftercare recommendations. Key responsibilities include performing a range of massages like Swedish and deep tissue, assessing client needs, adhering to spa protocols and sanitation standards, recommending spa products, maintaining their client retention rates, and ensuring a comfortable, luxurious client experience. They also manage administrative tasks such as updating client profiles and maintaining inventory.

Represents the know-how, attention to detail and elegance of The Spa at Holbrook. Provides a five-star, luxury wellness experience aligned with Holbrook’s philosophy of Luxury, Hospitality, and Wonder.

DUTIES AND RESPONSIBLITIES

· Luxury Experience and Environment

o Ensure lighting, music, scent, and temperature are curated for sensory harmony.

o Deliver each service with warmth, grace, and seamless flow.

o Conclude each service or treatment with a personalized recommendation for recovery or next appointment.

· Client Consultation

o Conduct thorough client consultations to understand individual health histories, preferences, and any specific concerns or conditions.

o Tailor spa treatments, especially massages, based on the client’s needs and preferences.

· Massage and Body Treatments

o Perform a variety of massage techniques, such as Swedish, deep tissue, hot stone, or aromatherapy massages.

o Administer specialized body treatments, including scrubs, wraps, and hydrotherapy.

· Technical Proficiency

o Demonstrate technical proficiency in various massage modalities, staying updated on industry trends and innovations.

o Utilize knowledge of anatomy and physiology to address specific client concerns.

· Health, Safety, and Sanitation

o Adheres to OSHA, ADA, and Georgia Board of Massage Therapy standards.

o Maintains sanitation and cleanliness protocols that ensure visible safety and client confidence.

o Immediately reports any adverse reaction, injury, or incident per Holbrook Safety Policy.

o Maintains confidentiality of client information in accordance with HIPAA.

· Maintaining Treatment Rooms

o Ensure treatment rooms are clean, well-stocked, and prepared for each client.

o Create a tranquil and comfortable environment conducive to relaxation.

· Product Knowledge

o Stay informed about spa products, including oils, lotions, and aromatherapy options.

o Educate clients on the benefits of different products and recommend home care routines.

· Client Education

o Provide clients with information on post-treatment care, including hydration, stretching, and self-care practices.

o Offer advice on lifestyle changes that may enhance the benefits of spa treatments.

o Make recommendations of Club and Spa Memberships

· Health and Safety Compliance

o Adhere to strict health and safety protocols, including cleanliness, sanitation, and proper use of equipment.

o Maintain a hygienic and safe environment for both clients and staff.

· Client Education and Recommending Add-ons and Upgrades

o Make recommendations of additional spa services or retail products based on the client’s needs and preferences.

o Contribute to the achievement of sales targets through effective communication and product knowledge.

· Continuing Education

o Pursue continuing education opportunities to enhance skills and stay informed about new massage techniques and therapies.

o Participates in professional and sensory-awareness training aligned with Holbrook’s Five-Star Service Standards.

o Attend workshops, training sessions, and industry conferences.

· Client Relationship Management

o Build and maintain positive relationships with clients, fostering a sense of trust and comfort.

o Solicit and respond to client feedback to ensure continuous improvement.

o Maintain a client retention rate of 50% - 75%.

o Maintain Rebooking Rate of 75% - 85%.

· Team Collaboration

o Collaborate with other spa team members, including estheticians, salon professionals, nail technicians, wellness consultants, and concierge staff, to provide a cohesive and integrated spa experience.

o Attendance and arrivals are timely to ensure client and treatment area preparation are on point.

o If needing time off of your schedule, you must acquire another team member to cover your schedule.

· Cultural Sensitivity

o Demonstrate cultural sensitivity and adapt massage techniques to meet the diverse needs of our clients.

· Performs other related duties or assignments as required to support client experience, operational needs, or the success of The Spa at Holbrook.

SKILLS AND COMPETENCIES

• Active State of Georgia Massage Therapy License, dual licensing preferred.
• Three (3) years’ experience working as a massage therapist in a luxury establishment or with a luxury brand.
• Excellent knowledge of luxury service standards
• Mastery of massage techniques
• Team player
• Attention to detail
• Confident communicator
• Empathy
• Elite customer service provider

PHYSICAL DEMANDS OR REQUIREMENTS

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.

• Have frequent need to perform standing and walking activities related to inspecting environment.

• Constant need to perform the following physical activities: grasping, turning, finger dexterity.

• Frequently needs to stand for long periods of time.

• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.

• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.

• Hearing requirements: constant need communicate with colleagues, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.