JOB DESCRIPTION – Complex Director of Sales

Reports to: Regional Director of Sales/VP of Sales and Marketing/COO

POSITION SUMMARY:

The Complex Director of Sales is responsible for leading the cluster strategy, sales performance, and daily sales operations for a cluster of hotels within a designated market. This role provides direct leadership to the assigned sales team while partnering closely with General Managers, Revenue Management, Marketing, and Operations to maximize market share, top-line revenue, and long-term customer relationships.

Serving as the leader for the market, the Complex Director of Sales drives business development, coaching, accountability, collaboration, and execution across the portfolio while fostering Kalyan Hospitality's culture and core values.

The Complex Director of Sales bridges property level execution with regional sales strategy. This role ensures every hotel benefits from local leadership while leveraging the strength of a collaborative cluster sales model. The Complex Director of Sales is expected to think beyond individual hotels, leading with a market-first mindset that maximizes total revenue while supporting each property's unique business needs. Rather than simply manage hotels, the Complex Director of Sales creates an environment where people, performance, and culture thrive together.

The Complex Director of Sales is expected to:

Lead with honesty and integrity.

Foster collaboration across hotels and departments.

Empower team members through coaching and development.

Promote inclusivity by valuing diverse perspectives.

Drive prosperity through strategic revenue growth and fiscal responsibility.

PRIMARY RESPONSIBILITIES:

Lead the overall commercial strategy for an assigned hotel cluster.Drive total top-line revenue across all market segments.Partner with Revenue Management on pricing, demand, forecasting, and displacement decisions.Assist in developing annual sales and marketing strategies.Monitor production and pace to budget.Identify market trends and recommend strategic adjustments.Maximize cross-selling opportunities across the cluster.Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.Complete reporting specific to your job description as directed in a timely and accurate way.

Create and maintain positive, professional working environment with fellow co-workers as well as guests.All other reasonable duties and special projects as assigned.