Restaurant Manager

Position Summary

The Restaurant Manager is responsible for leading daily operations to ensure exceptional guest experiences, strong financial performance, and consistent execution of Twin Peaks brand standards. This role oversees team performance, drives sales, manages costs, and ensures compliance with all company policies and regulatory requirements.

The Restaurant Manager plays a key role in developing team members, maintaining a positive work environment, and delivering operational excellence across all areas of the restaurant.

Key Responsibilities

Operations & Guest Experience

• Ensure consistent delivery of best-in-class service, hospitality, food, and beverage quality.
• Oversee daily restaurant operations, ensuring efficiency, cleanliness, and adherence to brand standards.
• Monitor and enforce Steps of Service to deliver a consistent guest experience.
• Maintain compliance with all health, safety, and sanitation standards.

Financial Performance

• Drive sales growth through operational execution, local store marketing, and team engagement.
• Manage controllable costs, including labor, food, and inventory.
• Oversee cash handling procedures, including drawer assignments, employee checkouts, and deposits.
• Practice sound inventory management and cost control.

Team Leadership & Development

• Recruit, hire, train, and develop team members across Front of House and Heart of House.
• Coach, counsel, and motivate employees to achieve performance expectations.
• Maintain training programs, schedules, and materials for new and existing employees.
• Foster a positive, inclusive, and professional work environment.

Compliance & Risk Management

• Ensure responsible alcohol service in compliance with all applicable laws.
• Address employee concerns, including discrimination or harassment, in accordance with company policy.
• Maintain a workplace free of harassment, discrimination, and unsafe behaviors.
• Ensure proper documentation of incidents, employee relations matters, and compliance requirements.

Brand Standards & Accountability

• Enforce all brand standards, including service execution, cleanliness, and operational procedures.
• Ensure adherence to company policies related to appearance, scheduling, and performance expectations.
• Monitor and manage performance-based scheduling and team productivity.
• Lead by example through professionalism, accountability, and adherence to company standards.

Reporting Structure

• Report To: General Manager

Qualifications

• Minimum 3 years of leadership experience in a high-volume restaurant or bar environment.
• Strong understanding of restaurant operations, including FOH and HOH.
• Proven ability to lead teams, drive results, and manage performance.
• Experience with inventory management, labor control, and P&L fundamentals preferred.

Skills & Competencies

• Strong leadership, coaching, and team development skills
• Ability to work in a fast-paced, high-pressure environment
• Effective communication and conflict resolution skills
• Financial and operational acumen
• Strong organizational and time management skills
• Ability to make sound decisions in a dynamic environment

Work Environment

This position operates in a high-energy restaurant environment, with exposure to varying temperatures, noise levels, and fast-paced service conditions.

Physical Demands

• Ability to stand and walk for extended periods (up to 10 hours)
• Ability to lift and carry up to 40 pounds
• Ability to bend, reach, and perform physical tasks as needed
• Ability to work in hot, wet, or high-volume environments

Certifications & Training

• Must complete all required Twin Peaks management training prior to working independently.
• Must maintain all required local and state certifications (e.g., food safety and alcohol service permits).

Additional Information

This job description is intended to outline the general responsibilities and qualifications for this role. It is not an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified at any time based on business needs.

Equal Employment Opportunity Statement

Twin Peaks Restaurant is committed to fostering an inclusive and diverse workplace. We are proud to be an Equal Opportunity Employer and make all employment decisions based on business needs, job requirements, and individual qualifications.

We do not discriminate on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, genetic information, marital status, veteran status, or any other status protected by applicable federal, state, or local laws.

Twin Peaks is also committed to providing reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.