About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.
Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About the role
We are looking for a Growth Program Manager to lead, optimize, and scale one of our most impactful acquisition channels: the referrals and incentives program. This role sits at the intersection of growth, product, and data and is perfect for someone motivated by driving measurable results through well-designed viral loops. You will own the strategy and execution of all referral initiatives, working cross-functionally with product, data, support, marketing and engineering to build a simple, motivating, and effective referral experience. You'll define KPIs, identify opportunities, test new ideas and drive sustainable growth for Félix.

Responsibilities

• Own the end-to-end strategy, planning, execution, and optimization of Félix’s referral and incentives program.
• Define and monitor key metrics, including conversion rate, virality (K-factor), LTV/CAC, and referral activation.
• Partner with CRM & Lifecycle, Product and Data teams to design, run, and analyze experiments that improve program performance.
• Develop new referral mechanics tailored to user behavior and lifecycle stages.
• Collaborate with marketing/branding to align messaging, creatives, and awareness campaigns around the program.
• Identify and remove friction in the user experience that affects referral activation or reward redemption.
• Work closely with the support team to gather insights, understand user issues, and identify improvement opportunities.
• Ensure the program is scalable and sustainable by continuously evaluating efficiency and cost-benefit.

Requirements

• Experience in Product or Operations, ideally in fintech, e-commerce, or digital platforms.
• Strong understanding of digital user journeys, integrations, and conversion optimization.
• High autonomy and ability to prioritize, make decisions, and execute with minimal oversight.
• Analytical mindset: comfortable working with funnels, cohorts, LTV/CAC, and performance dashboards.
• Ability to generate hypotheses, analyze data, and translate insights into action.
• Experience collaborating cross-functionally with product, marketing, support, and engineering.
• Excellent communication skills and strong sense of ownership.
• Fluency in Spanish and English.
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered.

Bonus Points

• Experience working on referral, incentive, or promotional programs.
• Experience managing growth initiatives or designing viral loops.
• Background in startups or high-growth environments.
• Familiarity with experimentation frameworks (A/B testing, cohorts, LTV analysis)
• Experience with Talon One Promotions tool.

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
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