Position Summary
Responsible for client acquisition, engagement and management for Health Initiatives (HI). This position is responsible for cultivating and maintaining strong client relationships to support business retention and growth strategies. Oversees a portfolio of assigned clients, develops new business from existing clients and seeks new sales opportunities. Strategically engages clients to help identify and develop solutions to meet their needs and ensures client contract requirements are met.

Essential Duties

1. Develops and executes business retention and growth strategies consistent with the business plan for current and new accounts. Operates as the lead point of contact for matters specific to their accounts.
2. Builds and maintains strong, long-lasting customer relationships. Serves as a trusted advisor ensuring timely and successful delivery of our solutions according to client needs and objectives.
3. Oversees a portfolio of assigned clients and strategically partners with them to understand their objectives and facilitate achievement toward those goals.
4. Proactively manages client performance guarantees and ensures contractual obligations are fulfilled. Identifies client issues and engages appropriate stakeholders in problem resolution.
5. Works with the Account Manager, Team Lead to identify and acquire new clients and expand existing business opportunities.
6. Provides consultative and proactive upsell recommendations to current clients on additional programs and product expansion.
7. Tracks, monitors and reports on performance indicators such as product usage, contract deliverables and revenue metrics.
8. Prepares and performs proactive communications to clients, stakeholders and/or other associated groups.
9. Coordinates contract initiation and interacts with appropriate staff to determine pricing and other contract requirements. Supports the negotiation of agreements and closing of contracts to maximize revenue growth. Responsible for understanding and guiding contract deliverables and supporting budgets.

Other Duties

1. Participates in educational opportunities, reads professional publications, maintains personal networks, participates in professional organizations.

Competencies

1. Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health.
2. Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
3. Customer Focus: Ensures that the customer perspective is a driving force behind business decisions and activities; crafts and implements service practices that meet customers’ and own organization’s needs, builds productive customer relationships, takes responsibility for customer satisfaction and loyalty.
4. Informing and Communicating: Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
5. Initiative: Takes prompt action to accomplish objectives; takes action to achieve goals beyond what is required; is proactive.
6. Managing Work and Time/Project Management: Effectively manages one’s time and resources to ensure that work is completed efficiently. Effectively manages project(s) by appropriately focusing attention on the critical few priorities; effectively creates and executes against project timelines based on priorities, resource availability, and other project requirements (i.e., budget); effectively evaluates planned approaches, determines feasibility and makes adjustment when needed.
7. Problem Solving: Uses issue identification, data relation and comparison, pattern recognition and information gathering to create analyses and make recommendations.
8. Professional Development or Continuous Learning and Development: Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill to enhance their contribution to the organization.

Supervisory or Managerial Responsibility
None

Travel
10%

Core Values

1. Be available to work as scheduled and report to work on time.
2. Be willing to accept supervision and work well with others.
3. Be well groomed, appropriately for your role and wear ID Badge visibly.
4. Be in compliance with all departmental and institutional policies, the Employee Handbook, Code of Conduct and completes NetLearning by due date annually.
5. Promotes a workplace culture based on mutual respect and merit, where all individuals are treated fairly and provided with equal opportunity to contribute to the mission and goals of the institution.
6. Adheres to safe working practices and at all times follows all institutional and departmental safety policies and procedures.
7. Wears appropriate PPE as outlined by the infection control policies and procedures.
8. Demonstrates compliance with all state, federal and all other regulatory agency requirements.

Minimum Qualifications

1. Education: Bachelor’s Degree required
2. Work Experience: Four (4) years of client and/or account management experience required. Experience in health care preferred.
3. Special Training, Certification or Licensure: None

Salary Range: $77,572.56 - $102,583.71

Work Setting: This is a fully remote position available to candidates residing in Arizona, California, Colorado, Florida, Hawaii, Illinois, New York, Texas or Wisconsin.

Benefits
At National Jewish Health, we recognize that our outstanding faculty and staff are the essence of our organization. For every aspect of health care, our employees are our greatest asset. With that in mind, we have designed a valuable, comprehensive benefits package to meet the needs of our employees and their families.

• Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees. Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
• Paid Time Off: Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
• Dental & Vision Plans: Coverage effective the first of the month after hire.
• Retirement Savings: 403(b) plan with employer contributions after two years.
• Wellness Incentives: Earn up to $200 annually for preventive health activities.
• Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
• Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
• Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
• Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
• Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
• Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.