We are seeking a highly motivated and customer-focused Direct Sales Account Manager to join our team. This role is pivotal in growing an assigned portfolio of customers, ensuring exceptional service, and driving sales of specialty branded merchandise, such as embroidered polo shirts, jackets, and other products. The ideal candidate will possess strong interpersonal skills, organizational abilities, and a proactive approach to building relationships with both existing and prospective customers.

Key Responsibilities

Customer Service Excellence

· Provide concierge-level customer service to ensure an exceptional experience.

· Respond to customer and internal queries promptly, aiming for a 24-hour turnaround time.

· Maintain a positive, empathetic, and professional attitude with customers and team members.

· Address and resolve customer complaints effectively and efficiently.

· Build and nurture long-term relationships with customers through open and proactive communication.

Sales & Account Management

· Drive growth and profitability for assigned accounts through upselling, cross-selling, and retention strategies.

· Identify and pursue new customer opportunities, leveraging leads within 24 hours of receipt.

· Develop and execute marketing and sales strategies to meet personal and team sales targets.

· Provide quotes and customized solutions to customers within field authority pricing guidelines.

· Foster collaboration with plant teams to maximize sales opportunities.

Operational Support

· Set up and maintain customer accounts, including online stores, pricing, and product options.

· Train customers on using online web stores and encourage adoption of automated systems.

· Process orders, modifications, and payments in a timely and accurate manner (within 24-48 hours).

· Collaborate with internal departments and external decorators to ensure seamless execution of customer requests.

· Create and manage artwork proofs, mock-ups, and custom designs for customer review and approval.

· Prepare reports and maintain accurate customer records in systems such as Uniform Market/Seller’s Commerce, NetSuite, Shipworks and ABS.

Billing & Collections

· Generate invoices and collect payments for orders.

· Follow up on past-due invoices and achieve monthly accounts receivable goals.

· Address and resolve billing inquiries professionally and efficiently.

Required Qualifications

· High school diploma or equivalent; additional education is a plus.

· Proven customer service experience, with the ability to handle challenging situations calmly.

· Strong computer literacy, including proficiency in Microsoft Office and other software.

Preferred Skills

· Excellent organizational and time-management abilities.

· Strong interpersonal and communication skills.

· Attention to detail and a focus on delivering quality.

· Experience with programs such as NetSuite, ABS, and supplier portals is a plus.

· Experience working in a spreadsheet environment (Microsoft Excel)

Programs Used

· ABS, Bi-Launch, Microsoft Office, NetSuite, Outlook, Penn Emblem Portal, Shipworks, Uniform Market/Seller’s Commerce, and other supplier portals.

What We Offer

· A dynamic work environment with a collaborative and supportive team culture.

· Opportunities for professional growth and development.

· Comprehensive training on our products, systems, and processes.

If you are a detail-oriented professional with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Help us grow our direct sales channel while making a meaningful impact on our customers’ businesses.

Benefits of working at Prudential Overall Supply:

Competitive rate, depending on qualifications. We know your time and hard work is valuable!

Exceptional Health, Dental, and Vision Insurance

Paid Time Off for vacation and sick time

Full Tuition Reimbursement

Paid Life Insurance

401K with company match $$$$

Profit sharing. When we do well as a company, you do well!

Regular work schedule, Monday – Friday

Paid Holidays Off

Uniform Provided

Employee discounts

Career development and advancement within the company. Let us help you reach your goals!

Company History: Since 1932, Prudential Overall Supply continues to provide best-in-class solutions for a business’ uniform and textile needs. Service programs include uniform rental, uniform lease, uniform purchase for industrial uniform programs and related services. We have been deemed essential in the services we provide to our clients and community. Prudential is grateful for the exceptional work produced by our industry-best tenured employees, and to our exceptional customer patronage. It is this connection that enables Prudential to provide our customers with the best possible products and service at a fair price, today and into the future.

Equal Opportunity Employer: Prudential Overall Supply is an equal opportunity employer. We do not discriminate in hiring or employing any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or intellectual disability, age veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discriminatory laws.

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