Job Summary

The Arcade Manager manages operations in the FOH, and should have a general understanding of each department, with a specific focus on the arcade. They are responsible for holding employees accountable for following all policies and procedures, handling guest issues, and ensuring a smooth flow of operations, helping where needed.

Essential Functions

• Provide regular communications between management and hourly employees.
• Complete the opening and closing checklists daily, while on shift.
• Overall management of guest services and employee relations.
• Conduct daily cash handling.
• Conduct with weekly arcade sales revenue audit with IT Manager.
• Walk the building and arcade to observe and report safety compliance and maintenance needs.
• Assist with injury reports for guests and/or employees.
• Monitor and controls cleanliness of arcade, theatres, and restrooms.
• Monitor for potential theft from policy abuse by guests to internal theft by employees by running reports, and notifies GM, HR and/or owners immediately.
• Responsible for balancing drawers, issuing drawers, filling out the daily safe log, ticket log, and weekly ticket inventory.?
• Use of RTS and Intercard software daily.
• Conduct voids and refunds.
• Understand how to maintain and troubleshoot bowling and arcade games.
• Uses proper RoadHouse procedures and follows set policies.
• Maintain situational awareness, knowing when and where to step in and assist, including running food and drinks, assisting at the bar or concession stand & assisting with theatre cleans when needed.
• Help with the training of employees, following the correct process with the intent to train quality workers and reduce turn over.
• Work on projects or tasks assigned by the GM or IT Manager
• Hire employees for the arcade department
• Focus on redemption booth – keeping shelves stocked at all times, ordering product, keeping redemption booth orderly and clean
• Knowledge of current, popular merchandise trends.
• Ensures all large prize deliveries are put away, organized, and stocked in a timely manner.
• Schedule department weekly in a timely manner.
• Complete shift notes daily.
• Conduct arcade inventory.
• Constantly taking the pulse of the business, with a presence most often on the floor, not in an office.
• Communicate with maintenance regularly about any IT/maintenance needs in the department.
• Work alongside with Arcade M.I.T.
• Daily walkthrough to check bowling and all arcade games to make sure they are all functioning properly.
• Other duties as assigned

Experience and Education:

• Previous arcade, maintenance, or IT experience
• Previous experience with RTS and Intercard preferred.
• eTIPS and Food Handlers card within 90 days of hire
• Computer proficiency
• At least 1 year of management experience
• Ability to positively communicate and instruct team members
• Ability to balance the concepts of teamwork, guest service, and profitability
• Must be able to work any shift, weekends, holidays, and special events as needed
• Must have employment eligibility in U.S.
• Be a gamer! Let’s take fun seriously!

Physical Requirements

1. Frequently stoop, kneel, crouch, or crawl.
2. Regularly: stand, walk, climb stairs, balance;
3. use hands to grip, handle, feel, reach;
4. talk and hear;
5. lift 25 pounds at waist or shoulder level.
6. Push, pull, maneuver 125 lb kegs using furniture dolly