Join Our Team as a Territory Manager at Johnstone Supply - The Founder's Group!

ABOUT US –

Johnstone Supply - The Founders Group is a 3rd generation family-owned wholesale distributor for heating, cooling, and refrigeration supplies and equipment. We operate across 6 states as one of the nation's largest HVAC/R distributors. Johnstone Supply offers superior customer service, technical advice and training seminars and features the industry’s most respected catalog (available both digital and online) featuring more than 80,000 quality parts, supplies and equipment. Our purpose is to keep our communities safe & comfortable!

IDEAL CANDIDATE PROFILE –

The ideal Johnstone Supply team member is someone who exhibits our core values (Customer Focused, Accountable, Solutions-Minded, Always Learning, and Collaborative) and 9 winning habits. These include:

1. Be a Great Teammate
2. Be Accountable
3. Have a Plan
4. Solve Problems
5. Have a Winning Attitude
6. Put Yourself in the Customer’s Shoes
7. Develop Yourself
8. Have Fun
9. Lead People – Manage Processes
   

JOB SCOPE SUMMARY –

The Territory Manager is responsible for developing and maintaining strong relationships with customers while driving sales growth within an assigned region. This role involves identifying customer needs, providing HVAC/R product expertise, and delivering tailored solutions to support their business goals. The Territory Manager collaborates closely with internal teams to ensure customer satisfaction, supports branch operations, and actively seeks new business opportunities to expand market presence.

ESSENTIAL DUTIES AND RESPONSIBILITIES –

• Territory Managers are to collaborate with the Regional Sales Director, Branches and inside sales support to increase share in the local market.
• Initiates contact with customers and develop relationships with potential clients.
• Questions, listens and observes to uncover customer needs.
• Territory Managers will conduct sales calls directly with prospects and existing customers.
• Understand the customer’s business needs and show them how the Johnstone solutions will be of value to them.
• Challenge the customer to address a problem that has been identified and influence them to recognize a solution that we offer.
• Develop and maintain a deep knowledge of the Johnstone products by being self-directed in the study of new products, literature, promotions, and industry publications
• Work as part of a team that ensures a great customer experience.

QUALIFICATIONS AND EXPERIENCE –

• High school diploma or general education degree (GED); College degree preferred.
• Proven success in outside sales and/or manufacturer’s representative role; prefer 5 years’ experience or more.
• Demonstrated experience for educating and influencing customers leading to sales.
• Maintain an acceptable driving record.
• Preference is given to candidates with at least 2 years of sales experience in the HVAC/R industry.

A. EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); and two to three years of related experience and/or training in inside sales, customer service, or HVAC/R distribution; or an equivalent combination of education and experience. Previous experience should include order processing, quoting, and customer account management. Familiarity with HVAC/R products and systems is strongly preferred. Strong communication skills, attention to detail, and the ability to work in a fast-paced, team-oriented environment.

B. OTHER SKILLS AND ABILITIES:

Possess strong typing skills (30–50 WPM), is proficient with computers, and is comfortable using 10-key calculators and standard office equipment. Highly organized, able to prioritize and manage multiple tasks efficiently, and consistently meet deadlines in a fast-paced environment. Excellent written and verbal communication skills, along with active listening abilities, are essential for effectively engaging with customers, direct reports, and team members. Familiarity with CRM systems, ERP platforms, and Microsoft Office applications.

OTHER DETAILS –

• We offer competitive benefits, including health insurance through UnitedHealthcare, 401K with employer match, scholarship opportunities, a referral program, and much more!
• Johnstone Supply – The Founders Group participates in E-Verify. All new hires must be able to successfully pass employment verification through the E-Verify program.
• All new hires must be able to successfully pass a background check, MVR screening (if applicable, for roles with driving responsibilities), and a pre-employment drug screening.