Clinical Applications Specialist, mCT

• Territory: United States
• Travel: This position requires up to 75% travel which may include some weekends

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

We are seeking a Clinical Applications Specialist to support the Mobile CT Market. This role provides clinical and technical expertise throughout the sales cycle and post-sale process, partnering with Sales Representatives, Dealers, and the Channel Sales Manager to drive growth and deliver exceptional customer experiences. This position requires a minimum of 75% travel, which may include some weekends.

Key duties and responsibilities, other duties may be assigned:

Customer Service, Sales & Marketing Support

• Build and maintain strong business relationships across sales, marketing, operations, and key account stakeholders to drive consistent clinical performance objectives.
• Support Sales and Dealer training initiatives to ensure high levels of product knowledge and clinical differentiation.
• Collaborate closely with Customer Service and Sales teams to meet client training requirements and support sales initiatives, including new installations, remote training, and customer follow-up training.
• Persuasively demonstrate the clinical and operational advantages of the system to end-users, influencing purchasing decisions and driving adoption through consultative selling.
• Provide management with timely updates on issues or concerns that may impact product sales and support within the channel.
• Collaborate with the product management and service teams to share field feedback and improve product performance.
• Deliver clinical presentations and provide support at scientific meetings and trade shows.
• Capture training photos and videos, when possible, in compliance with hospital guidelines.
• Work closely with strategic partners to ensure successful integration and support activities.
• Assist with basic on-site troubleshooting to resolve service-related issues quickly.
• Clinical 24/7 helpline support as needed.
  
• Educate Customers to establish safe and efficient protocol
• Evaluate and issue CEU credit with proper verification testing.
• Ensure customer training materials are updated and provide feedback for new training tools as needed.
• Perform other duties as assigned.

• Complete all site surveys and training documentation in a timely manner and maintain the Shared Clinical Training Calendar.
• Responsible for booking travel and filing expense reports in a timely manner.
• Collect DICOM and Corrected Data from sites in compliance with hospital guidelines.

Conduct & Personal Development

• Maintain current knowledge in relevant clinical and technical fields.
• Represent the company professionally and maintain a positive attitude.
• Complete all required training courses and maintain all required certifications.
• Gain comprehensive knowledge of the company’s product portfolio and competitor offerings to effectively position and promote our solutions.
• Manage time effectively and make sound business decisions.
• Follow all company policies regarding travel, expenses, and equipment handling.

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Minimum of 3 years relevant clinical experience in Computed Tomography required.
• BSRT or BS preferred as well as current ARRT licensure or CT certification.
• Previous experience as a clinical applications specialist a plus.
• Must be able to be compliant with hospital credentialing requirements.
• Must be self-motivated, results-oriented and team-focused.
• Must possess strong verbal and written communication skills.
• Ability to thrive in a fast-paced, demanding environment.

Computer & Analytic Skills

• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Competencies & Skills

• Attention to Detail: Maintains accuracy and thoroughness in all tasks and deliverables.
• Clinical Communication: Demonstrates strong understanding of medical terminology and communicates effectively across teams and stakeholders.
• Organizational Skills: Prioritizes and manages multiple tasks to ensure consistent productivity and timely results.
• Team Collaboration: Builds and sustains strong working relationships; contributes positively to a collaborative environment.
• Reliability: Dependable, punctual, and committed to meeting deadlines and performance goals.
• Problem Solving: Evaluates situations, identifies key factors, and makes sound decisions under pressure.
• Self-Motivation: Proactively seeks opportunities for learning and professional growth; leverages available resources for development.
• Adaptability: Responds effectively to changing priorities and directives; willing to take on tasks outside normal scope when needed.

Travel Requirements

• Willingness to travel internationally, overnight, and on weekends with 75% travel required
• Ability to travel on short notice and stay overnight as needed.
• Must live near a major airport.
• Must have a valid driver’s license and satisfactory driving record; background and drug testing (pre‑ and post‑employment) is required

Physical Requirements

• Regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
• Must be able to sit and/or drive for long periods of time when travelling.
• Must be able to stand for long periods of time (8-15 hours) for multiple days.
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Benefit Administrators): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.