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Thrive Pet Healthcare is hiring a Marketing Support Coordinator to help support our Thrive Plus Membership

Location: Remote
Job Type: Full Time

Do you love helping people, solving problems, and making things easier for others? Thrive Pet Healthcare is looking for a Client Service Representative to join our team and support our Thrive Plus Membership program, mobile app, and Pet Portal. You'll also play a key role in responding to client concerns, including resolving inquiries from the Better Business Bureau (BBB).

This is a great opportunity for someone who enjoys working with both people and technology, thrives in a fast-paced environment, and wants to make a real difference in the lives of pet parents and our hospital teams.

What You'll Be Doing

Head (Knowledge & Thinking):

Use your problem-solving skills to research and resolve client and hospital issues.
Use tools like Zendesk, Pet Portal, and our practice software to dig into and understand concerns.
Report bugs, data issues, or technical problems to the right team and help find effective workarounds.

Heart (Empathy & Connection):

Communicate with empathy and professionalism by phone, email, and chat.
Listen to and understand what each client or hospital really needseven when they're frustrated.
Support clients in making the most of their Thrive Plus membership and help save cancellations when possible.

Hands (Action & Support):

Manage a high volume of incoming emails and requests from both clients and hospitals.
Respond to questions and concerns about memberships, the mobile app, and client account portal using pre-written scripts and responses.
Follow up on and resolve BBB complaints thoughtfully and on time.
Share feedback from clients and hospitals with other teams to help improve our tools and services.

What You Bring

Excellent communication skills – You write and speak clearly, kindly, and professionally.
A service mindset – You enjoy helping others and can remain calm, focused, and kind even under pressure.
Tech-savvy – You're comfortable using tools like Zendesk, Microsoft Teams, and mobile apps, and you pick up new platforms quickly.
Problem-solving ability – You think critically and know when to escalate an issue or collaborate with a teammate.
Organized and adaptable – You can manage multiple tasks and shift priorities as needed.
Team player – You work well with others, give helpful feedback, and want to continuously improve.
Education – High school diploma or equivalent required; additional training or coursework in customer service is a plus.

Why You'll Love Working Here

At Thrive Pet Healthcare, we're more than a veterinary network we're a community. You'll join a compassionate and collaborative team that supports each other and celebrates wins together. We're committed to growth, joy in work, and making a difference in the lives of pets and their people.

Apply Today!

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