About the Company:

At Tailwind Hospitality, we believe the journey should be just as good as the destination. Headquartered in Wilmington, North Carolina, and operating over 160 locations across 60+ airports and transit stations nationwide, we are a passionate team dedicated to making travel a little brighter, one guest at a time.

Whether it's a traveler relaxing over a leisurely meal before a long flight or a busy passenger needing a friendly smile and a quick grab-and-go coffee, our team is here to make them feel right at home.

We are seeking a dynamic and results-driven Site Operations Manager to lead our multi-revenue unit operation at the PWM Airport. In this role, you will be responsible for overseeing store employees, providing strategic direction, and implementing effective operational processes to deliver exceptional service. Must be able to lead a muti revenue unit setup and ensure quality across several potential brands. As an operations manager you should treat all employees equally and utilize a positive attitude to develop a supportive work environment. You must ensure smooth day-to-day operations while exemplifying our mission and values to meet the needs of all customers. You will work closely with the operations management team here to maintain compliance regulations at your location and hold your employees accountable to high performance standards.

Responsibilities

Consult with the operations management team frequently to provide updates and inquiries

Work closely with the Human Resources department to complete various tasks

Ensure that all staff members are properly trained and equipped to perform their duties effectively

Maintain a clean and safe environment for guests and staff, adhering to all health and safety regulations

Develop an organized schedule weekly to ensure adequate coverage of all shifts

Handle customer complaints and resolve issues in a timely and professional manner

Responsible for monitoring as well as taking action to ensure food quality service standards are met

Manage cash deposits and change orders through the bank accurately

Review and approve invoices

Process customer refunds and conduct customer receipt research through the POS system to minimize discrepancies

Regulate temperatures, judge appearance as well as taste of products, check preparation methods to define quality

Confirm employee’s hours worked and process necessary time entry edits for payroll purposes

Regulate tip sharing in the POS system to ensure fair distribution among employees

Ensure safe, responsible and legal serving of all alcoholic beverages

Ensure that equipment is maintained as outlined in the restaurant safety and preventive maintenance program

Ensure stock levels are maintained by calculating inventory, initiating orders, and retrieving supplies

Meet Daily with all brand and revenue leaders at your location and ensure everything is functioning to business needs

Qualifications

Successful experience managing staff and business operations in the Food and Beverage industry

Strong leadership and interpersonal skills

Utilize a thoughtful approach to decision making and consider input from various sources

Ability to multi-task and manage time effectively in a fast-paced environment

Exceptional problem-solving and communication skills

Ability to pass a background check

Must be 18+ years of age

Ability to work a minimum of 50 hours per week

Work some weekends, evenings, and holidays

Have reliable transportation and ability to be punctual

Benefits:

Paid training

Paid time off (PTO)

Retirement 401k

Health, Dental and Vision offered

Management bonus program

Catering commission

This is an equal-opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit- based factors. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact us through Indeed for additional assistance.