Job Summary: Responsible for successful management of the site information technology systems. Conducts computer and system updates. Conducts software updates. Employee effects minor hardware repairs. Install and set up new equipment. Process systems rights authorizations. Provide IT technical support to site staff.

Duties/Responsibilities:

· Demonstrates and abides by the Company Core Values, company operating principles, Career Success Standards.

· Assists students in adjusting to Center life to enhance student retention by providing supervision, behavior modification, counseling, and by acting as a positive role model and mentor.

· Ensures that student needs are met in a timely professional manner with the highest degree of customer service in mind.

· Adheres to all PRH and company policies and procedures, and the Center Operating Procedures.

· Prepares reports and forms and documents in CIS case notes and files observations of student’s behavior, performance, notable information or events, and progress towards achieving goals and objectives.

· Maintains confidentiality but reports significant events or situations immediately through approved channels to ensure the health, safety, and well-being of students and staff, and to ensure that required reporting occurs, and that students receive emergency services as needed.

· Facilitates prompt and appropriate assistance to students in the event of injury, illness, or emotional trauma.

· Ensures equipment and assigned work areas are clean and maintained in accordance with Center, CSD, and DOL standards, including conducting quarterly property counts, submitting property relocation requests, may serve as a property custodian, and submits maintenance requests as needed. Process excess equipment requests for outdated equipment.

· Provides information processing, systems counseling, training and guidance to Center students and staff in regard to Center computer systems and Computer Labs.

· Assists with the implementation and maintenance of computers, networks, peripherals, and software applications necessary in the Job Corps information system.

· Develops job aids, check lists, training and resource materials for tasks performed in software applications.

· Provides individual and group instruction, as needed, on the use of communications and computer equipment, software applications, and on network features.

· Assists students and staff with application problems and responds to and resolves end user technical problems with communication and computer systems.

· Performs system updates, sets up new computer equipment, conducts minor equipment repair and or arranges for more complicated repairs.

· Acts as a property custodian for excess computer and communication equipment.

· Acts as property custodian for IT area.

· Processes user application request for Center staff with the data center and monitors staff separations with human resources to terminate access government and company systems.

· Attends staff training sessions as required.

· Performs other duties as assigned.

Qualifications:

Minimum: Associates degree in computer technology and two years’ experience in the field.

Preferred: Bachelor’s Degree in related field or an equivalent combination of higher education and professional experience. One year of work-related experience and demonstrated knowledge/skills/abilities working with computers and software. Previous Job Corps experience.

Knowledge: Ability to install, configure, troubleshoot, and maintain hardware and software applications. Ability to obtain a state and/or commercial driver’s license if required. Excellent communication skills, both oral and written. Good organizational skills. Knowledge of basic training techniques. Ability to effectively relate to student population. Good presentation skills. Demonstrated ability to manage complex, multiple projects. Must obtain and maintain CPR/FA certification.

Physical Requirements:

Frequently

Sitting

Seeing

Hearing

Speaking

Occasionally

Standing

Walking

Bending

Stooping

Squatting

Flexibility

Seldom

Climbing

Lifting 50 pounds

Carrying

Kneeling

Pushing/Pulling

Running

Driving

Environmental Demands:

Equipment: Ability to operate office equipment

Work Alone: Occasionally works alone

Work With Others: 85% of time spent working and interacting with team and other departments

Reading: Ability to read at a college level

Writing: Ability to write at a college level