Order Management & Logistics Execution

• Release and manage wholesale orders, ensuring timely communication with the 3PL for fulfillment and invoicing.

• Process department store orders in compliance with packing requirements, routing guidelines, and cancel dates.

• Maintain order trackers to ensure all orders are invoiced or cancelled in Business Central in a timely manner.

• Manage daily operational activities including order releases, invoicing coordination, replenishments for residences, and resolution of order-related issues.

• Coordinate with internal teams and 3PL partners to ensure smooth order flow and timely execution.

Inventory Management & Reporting

• Perform monthly stock reconciliation between Business Central and 3PL systems to ensure alignment across locations, quantities, and batches.

• Coordinate and schedule regular cycle counts with 3PL partners to maintain inventory accuracy.

• Provide quarterly reporting on inventory performance and process exclusions from counts.

• Create and distribute weekly stock updates to internal stakeholders.

• Support monitoring of inventory discrepancies and corrective actions.

  Consumables & Kitting Management

• Manage consumables, including vendor order placement, pricing tracking, and inventory movements in ERP (purchase orders and transfers).

• Oversee kitting activities including pricing, component management, instructions, execution, and coordination with vendors and 3PL partners.

• Ensure timely availability of materials required for operations.

Claims & Returns Management

• Review and respond to claims in a timely and structured manner.

• Submit quality claims to BRDIS and follow through to resolution.

• Manage Return Merchandise Authorizations (RMAs) and Credit Memos (CMs) in Business Central.

• Coordinate replacement orders and receipt processes with the 3PL.

• Resolve receipt discrepancies and manage return tracking.

• Oversee buy-back inventory and machine management related to closing doors.

• Maintain return trackers and provide regular stock visibility to the team.

Process Improvement

• Identify opportunities to improve supply chain processes and operational efficiency.

• Support implementation of solutions to improve accuracy, service levels, and operational execution.

• Contribute to continuous improvement initiatives across logistics and supply chain operations.

• 3+ years experience in logistics, supply chain, planning & allocation, operations, and/or similar field. Experience in CPG preferred

• Experience working with 3PL or warehouse operations preferred.

• Experience working with various software platforms/programs/applications, including Microsoft Office (advanced excel proficiency), ERP systems, WMS, and IMS.

• Strong analytical and reporting skills.

• Strong organizational skills and attention to detail.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong problem-solving and execution mindset.

• Customer service orientation and strong communication skills.

• Ability to work cross-functionally with internal teams and external partners.

• Ownership mentality and accountability for operational outcomes.