Position: Program Manager, Custom Programs

Reports to: Associate Director, Custom Programs

Department: Custom Programs

Location: US Remote- Alabama, Arkansas, Iowa, Indiana, Kansas, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and Wisconsin

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

Who you are:

The Program Manager will join a passionate, innovative, and growing Custom Programs team to develop and manage customized study abroad programs with CIEE partners, comprising a diverse set of U.S. and international colleges and universities. As the primary point of contact for CIEE partners within a region of the U.S., this role is responsible for all aspects of the consultative and program planning process for a variety of program models, including faculty-led, internship, modified, and custom semester programs.

What you’ll do:

• Manage an active pipeline of custom program opportunities to meet annual sales goals.
• Collaborate with the Institutional Relations team to generate new program leads and secure new institutional partnerships.
• Build relationships with partners by understanding their needs and objectives and delivering strong customer service.
• Collaborate with international teams to draft program budgets, create program proposals, and write contracts.
• Manage the pre-departure planning and preparation process with partners and CIEE staff.
• Engage in CIEE and industry conferences and events to sell and promote CIEE’s Custom Programs.
• Assist with special projects and other tasks as necessary to ensure the smooth operation of Custom Programs.

What you’ll bring:

• Bachelor’s degree.
• Minimum of three years of solution sales, account management, or partnership development experience.
• Experience working with faculty or within higher education preferred.
• Self-motivated, collaborative, responsible, and passionate about exceeding partner expectations.
• Ability to prioritize, multitask, and perform effectively in ambiguous environments.
• Strong communication, presentation, and relationship management skills.
• Ability to remain calm in a fast-paced work environment with tight deadlines.
• Exceptional attention to detail, organizational, and time management skills.
• Ability to learn new processes quickly and take initiative.
• Experience with Excel preferred.
• Experience with Salesforce preferred.
• Ability to travel 10% of the time.
• Study abroad experience preferred.

Location Requirements

The position is open to candidates located in Alabama, Arkansas, Iowa, Indiana, Kansas, Louisiana, Michigan, Minnesota, Missouri, Mississippi, Ohio, Oklahoma, Tennessee, Texas, and Wisconsin.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.