Reports to: Director, Technology Development, North America

Classification: Exempt

Summary:

This position acts as the primary liaison between customer, internal management and process technology engineer. This position is responsible for overseeing process technology development, onsite process support and troubleshooting activities for existing customers and technology introduction for prospective customer with in Unites States. This is an exempt position with high accountability for corporate image, integrity, and results, which at times may require extraordinary effort and flexible working hours to meet strategic objectives and customer expectations.

Essential Duties and Responsibilities:

To perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Takes ownership and coordinates process development and process support activities
2. Effectively plans and organizes process technology related activities at customer site, in close collaboration with site managers and technology leadership teams to meet the customer equipment performance, contractual obligations and/or project deadlines.
3. Supervises, trains, motivates and guides the process technology engineers within the team to effectively address and resolve the technical challenges in a timely manner.
4. Works on a wide variety of complex technical and R&D activities related process in close coordination with the customer and EVG’s application lab sites (US and Austria).
5. Participates in internal meetings to facilitate the coordination of important issues related to Process Acceptance Tests (Equipment Acceptance) and process technology related escalations and effectively sets the daily/weekly priorities to the team.
6. Assists Customer Support Management and Regional Sales Managers by understanding and communicating customer initiatives and ensuring timely closure of customer requirements.
7. Proactively assists customers and internal technology leadership teams in identifying process improvement opportunities.
8. Takes ownership of the process related items within Product Team and contributes to Continuous Improvement program within the organization.
9. Perform advanced statistical analysis and interpretation of the results for use by internal / external customers
10. Retrieves, compiles and reports key process performance metrics to both customer and company’s technology leadership teams.
11. Presents technical results and proposes required improvement opportunities to internal and external customers.
12. Provides necessary technical assistance and training to less experienced / new personnel within the team.
13. Actively presents technology solutions to prospective customers along with Regional Sales Managers.
14. Demonstrates exemplary leadership and adaptability in fast-paced, high-pressure environments.

Additional Duties and Responsibilities:

1. Preparation and delivery of related schedule, action plans and performance progress, serving as a liaison between customer and EVG.
2. Maintains all process technology related action items, technology reports, lessons learnt logs etc. and updates the status promptly and thoroughly.
3. Exhibits good housekeeping practices in all work areas.
4. Will be required to be on call, work overtime and/or travel, as required, up to 30% of the time (domestically and internationally)

Qualifications / Education / Skills and Experience

1. Requires a minimum of two (2) years of direct experience with EVG equipment and related processes.
2. Requires a bachelor’s degree in a technical discipline (Electronics Engineering, Electrical Engineering, or Mechanical Engineering) or with in the related semiconductor field.
3. A background in high volume semiconductor manufacturing is a plus
4. Knowledge of Advanced Statistical analysis skills using JMP and experience with problem solving methodologies such as Kepner Tregoe, SixSigma,8D and 5Ws are desired.
5. Proficiency in organizational skills (such as planning, scheduling, and time management).
6. Project management experience is a plus.
7. Excellent customer management skillset which includes communication, priority setting, influencing and conflict resolution.
8. Must be detail oriented.
9. Self-driven with ability to prioritize work and accomplish tasks quickly.
10. Solid written and verbal communication for expressing technical ideas and initiatives.
11. Comfortable managing multiple priorities and tasks in a dynamic environment and with a matrix organization.

Physical Demands:

1. While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
2. Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.