Role Summary: As a Warehouse Associate, you will be the face of our business and the primary point of contact with our customers. You will be responsible for accurately handling financial transactions, providing exceptional customer service, and ensuring that our customers have a positive and memorable shopping experience.

Job Responsibilities

• Greet customers and provide fast, friendly service
• Scan and ring up items for customers
• Receive payment and provide correct change
• Answer customer questions and provide information on products
• Process returns and exchanges
• Count and document cash in register
• Process credit and debit card transactions
• Balance cash drawer
• Maintain a clean and pleasant work environment
• Follow safety and security procedures
• Follow cash handling procedures
• Entry level customer service and counter sales
• Heavy use of NetSuite
• Basic level of product knowledge

• Punctual and regular attendance per scheduled shifts

• Other duties as assigned
• Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment

Minimum Job Qualifications

• High school diploma or equivalent
• Good math skills
• Previous cashier experience is preferred
• Ability to work in a fast-paced environment
• Ability to stand for extended periods of time
• Ability to follow safety and security procedures
• Excellent customer service skills
• Ability to work with minimal supervision
• Ability to work effectively as part of a team
• Ability to accurately handle cash and credit card transactions
• Ability to accurately process returns and exchanges
• Ability to use a cash register and other retail equipment

Other Skills and Abilities

PHYSICAL DEMANDS

• Frequently required to stand/walk
• Frequently required to talk, see or hear
• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times

WORK ENVIRONMENT

Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse.

Position Type/Expected Hours of Work

This is a full-time, seasonal position requiring a standard 40-hour workweek. Hours may fluctuate based on season, with weekend work and occasional overtime required based on business needs. This role is subject to seasonal hour reductions, including potential seasonal layoffs.