Join Our Team as an Assistant General Manager!

About Us

As our Assistant General Manager, you will be a key player in ensuring guest satisfaction and the efficient operation of our hotel. In the absence of the General Manager, you'll supervise various departments and focus on achieving hotel profitability through revenue generation, cost control, and the development of associates. Our ideal candidate is a natural leader with excellent problem-solving and communication skills, committed to maintaining high standards and supporting hotel operations. Join our team and be part of creating unforgettable experiences for our guests! 

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly. 

KEY SKILLS/RESPONSIBILITIES

• Leadership Skills: Supervise operating departments and assist in achieving hotel profitability through effective management and support of the General Manager. 
• Problem-Solving Ability: Anticipate and address workplace issues proactively to ensure smooth and efficient operations. 
• Hiring & Training: Assist the General Manager in overseeing the recruitment, hiring, and training of Guest Services staff, ensuring ongoing training across all departments in service standards. This role will support the development of both managerial and hourly employees through corporate-approved programs, fostering empowerment and growth.
• Communication Skills: Listen to, understand, and resolve concerns from co-workers and guests, maintaining clear and open communication. 
• Financial Acumen: Work with and understand financial information and data, performing basic arithmetic functions to support hotel operations. 
• Technical Proficiency: Utilize Windows Operating Systems for effective management and reporting. 
• Organizational Skills: Maintain high standards of personal appearance and grooming, ensuring compliance with company standards and regulations. 
• Customer Service Orientation: Approach all interactions with guests and employees in an attentive, friendly, and service-oriented manner, ensuring high levels of satisfaction. 

EDUCATION & EXPERIENCE

• At least 5 years of progressive experience in Rooms or F&B department in a hotel, or a 4-year college degree with 2 to 3 years of related experience, or a 2-year college degree with 3 to 4 years of related experience
• Previous supervisory experience required. 
• Must be effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

At Residence Inn Rockford we're conveniently located near Magic Waters, Illinois' largest theme park. Abundant choices for shopping is just minutes away at Cherryvale Mall. If visitors will be visiting one of our exceptional health facilities, there are a number of Rockford hospitals including Mercy Rockford Health, OSF Saint Anthony and Swedish American UW that are located just minutes from our hotel. We recommend taking some time to explore Anderson Japanese Gardens, Rock Cut State Park, Midway Village Museum Center, or Klehm Arboretum and Botanic Garden. Rockford is home to many companies including UTAS (UTC Aerospace), FCA Fiat Chrysler Automotive Belvidere Assembly Plant, Woodward, General Mills, PCI, Textron and Mondelez. As a leader in extended stay lodging, we provide each guest with a fully-equipped kitchen, free hot breakfast daily, and free WiFi.

Application deadline for Colorado positions: