Position Overview:

The Assistant Director of Rooms works closely with all department heads to lead the Rooms strategy of the hotel. More specifically, responsibilities include: overseeing the Rooms Division which consists of Front Desk, Concierge, Guest Services, Attache, Telecommunications, Housekeeping and Laundry. The Assistant Director of Rooms is responsible for achieving the strategic goals of the Division through managing an extremely large budget, ordering decisions and P&L analysis.

EXAMPLE OF DUTIES:

ESSENTIAL FUNCTIONS

Average

Percent of

Time

50% Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads. Overall budget approval authority for rooms division departments.

20% Monitors all rooms’ related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.

15% Communicates with guests and associates both verbally and in writing to answer questions and resolve issues.

10% Facilitates the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may impact potential guests.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

• Ensure guest reservation policies, standards and procedures are met. Ensure the effective resolution of any complaints/challenges. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.

• Ensure guest check-in/check-out procedures are efficiently followed and any issues immediately resolved.

• Manages and administers the Lobby Greeter Program and Manager-On-Duty program requiring weekend stay over, and constant monitoring throughout hotel and troubleshooting issues.

• Meets with guests to resolve service breakdowns to their satisfaction and aid in meeting special guest requests. Resolves complaints on behalf of the Hotel Manager.

• Coordinate processes that align marketing, hotel operations and revenue management to enhance profitability and overall guest satisfaction.

• All other tasks as assigned by the Director of Rooms, Hotel Manager or General Manager.

PHYSICAL REQUIREMENTS:

Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity Frequency

Sitting Frequent

Walking Frequent

Climbing stairs Occasional

Crouching/Bending/Stooping Occasional

Pushing/Pulling Occasional

Reaching Constant

Grasping Frequent

Talking Constant

Hearing Constant

Lifting/Carrying Occasionally up to 25 lbs.

Near Vision Constant

Far Vision Constant

Smell Occasional

Travel Occasional

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

Director of Rooms

Director of Front Office

Director of Housekeeping

Director of Attache

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation using some other combination of skills and abilities.

• Knowledge of computer systems for registration, reservations, communications and back-up systems.

• Mathematical comprehension to understand and interpret numbers as they apply to operations.

• Ability to read, write, speak and understand the English language to communicate with guests and team members.

• Ability to develop subordinates to enhance advancement in the hotel and corporation.

• Ability to effectively deal with internal customers and external guests, which requires tact, patience, and diplomacy.

• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.

QUALIFICATION STANDARDS

EDUCATION

Associates Degree

3 Years of Experience

EXPERIENCE

Three to five years’ experience as Director of Front Office Operations, and/or Guest Services, and/or Housekeeping. Experience in the effective management of associates and managers.

CPR Certification and/or First Aid Training preferred

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

BENEFITS: At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here.

E-VERIFY: Trump International Hotel and Tower Chicago participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee’s Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.

Equal Opportunity Employer

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.