Join a growing team integral to supporting residents of Nursing Facilities for Mental Health (NFMHs) grow in their recovery and reintegrate into community settings! HealthSource's Olmstead Servicers Department coordinates care among a variety of partners to ensure residents have every chance and resource needed to discharge from Nursing Facilities. As a team member, you will be a champion for residents and a partner to all service providers in improving outcomes for residents.

As a part of the Administrative Services Department at HealthSource, the Olmstead Services team offers a supportive team environment that fosters growth, learning, and professional development. Joining the team will offer opportunities to learn new intervention skills, including certification in Wellness Recovery Action Planning (WRAP) and access to free CEUs through our learning management platform. We also offer a variety of benefits, including health plan coverage, 401(k), and paid time off.

Job Title: Supervisor- Olmstead Services

Department: Administrative Services

Reports to: Director of Olmstead Services

Job Classification: Exempt, full-time

Job Summary:

The Supervisor—Olmstead Services, under the direction of the Director of Olmstead Services, will oversee teams of Case Managers serving residents in Nursing Facilities for Mental Health (NFMH), residing in their service area. They will be responsible for the day-to-day oversight of service delivery, timely reporting, and training for Case Managers working with facilities. Additionally, they will be the first point of contact for resolving complaints from facilities, CMHCs, and other providers. Supervisors will ensure all services are delivered in a culturally relevant manner and in alignment with trauma-informed principles and informed consumer choice.

Essential Job Responsibilities:

• Supervise Case Managers providing Olmstead navigation services to ensure successful completion of all state contract requirements.
• Build and maintain strong and collaborative relationships with all NFMH Administrators and staff in the area of responsibility through regular, transparent, and accountable communication and regular site visits.
• Mentor and develop staff skills in accordance with internal standards and contract requirements, including providing ongoing training and staff development during individual and group supervision meetings.
• Review all required contract reports completed by Case Managers, resolve errors, and submit to the Director of Olmstead Navigator Services.
• Manage caseload assignments of all Olmstead Navigators on the regional team, and carry a small caseload to ensure proper case load ratios.
• Promotes a positive image of HealthSource by initiating, developing, and sustaining effective business relationships in the communities served by HealthSource.
• Actively engages in the quality initiatives undertaken by HealthSource and influences programs within the division or company that refine systems and processes and improve overall performance that are data-driven.
• Adapts to changing work priorities and a fast-paced environment while maintaining a professional and positive attitude.
• Maintains confidentiality per Health Information Portability and Accountability Act (HIPAA).
• Leads with and promotes HealthSource values.
• Performs all other duties as assigned.

Required Job Qualifications:

• Must be able to travel to Valley Falls, KS, Paola, KS, and Edwardsville, KS on a regular basis.
• Bachelor's Degree in social work or other human service-related field, master 's-preferred.
• Three (3) years of experience providing client-related services required.
• Two (2) years of supervisory experience preferred.
• Ability to work independently and in cooperation with others;
• Strong leadership, and coaching skills;
• Demonstrates sound clinical judgement.
• Strong oral and written communication skills;
• Strong interpersonal skills in working with diverse populations;
• Strong organizational skills;
• Demonstrates superior customer service skills;
• Prior computer experience and basic computer fluency, as well as the ability to pull, interpret, and data to current practices and future initiatives;
• Demonstrates ability to learn and use new technologies, including computer programs and phone systems;
• Maintains effective, cooperative working relationships with people, both internally and externally, as it relates to the operations and business of HealthSource;
• Demonstrates an energetic and positive approach to the rapidly evolving changes and challenges of a complex workplace;
• Must successfully complete all required background checks.
• Must have a valid driver’s license and the ability to travel to different locations regularly.

Physical Demands:

• Frequently required to speak, write, and memorize.
• Constantly required to talk, read, problem solve, see, hear, and sit.
• Push, pull, lift, or carry 20 pounds.
• Occasionally required to bend, twist, squat, kneel, stand, walk or balance.

Additional Duties:

Additional duties and responsibilities may be added to this job description at any time. The job description does not state or imply that these are the only activities to be performed by the employee(s) holding this position. Employees are required to follow any other job-related instructions and to perform any other job-related responsibilities as requested by their supervisor

Benefits:

Flexible scheduling options to promote a healthy work-life balance.

Hybrid work capabilities.

HealthSource covers 65% of health and dental insurance premiums.

Employees receive 8 paid holidays, 2 floating holidays, and additional paid time off.

Eligibility to participate in our 401k matching program immediately with matching after one year of employment.

Unlimited access to trainings and continuing education units (CEUs) through our Learning Management System, Relias.

Opportunities for career advancement within the organization.

Additional benefits are available and outlined in the Employee Handbook.