Facility Services Dispatcher and Front Desk Coordinator at Hutton – Wichita, Kansas

Job Summary:

The Facility Services Dispatcher & Front Desk Coordinator is the operational hub of Hutton Facility Services. This role owns first impressions, manages incoming service requests, and keeps our field technicians moving efficiently. You are the connection point between our clients, technicians, project managers, and service manager—ensuring HFS delivers responsive, professional service every day. This role is about responsiveness and determining schedule solutions with a positive attitude in a fast-moving environment.

Key Responsibilities:

Dispatch & Scheduling

• Receive, prioritize, and route service requests via phone, email, and client portals
• Dispatch technicians by trade, location, urgency, and client needs
• Build, manage, and adjust daily and weekly technician schedules
• Communicate ETAs, schedule changes, and service completion updates

Front Desk & Client Experience

• Serve as the primary point of contact for HFS clients with a professional, solution-focused approach
• Accurately document scope, access requirements, site contacts, and urgency
• Route calls appropriately and handle routine service inquiries independently
• Maintain a professional, organized front office environment

Service Operations Support

• Open, update, and close work orders in the service management system
• Ensure work orders are complete, accurate, and ready for billing
• Coordinate with the Service Manager on priorities, staffing needs, and service constraints

Communication & Field Coordination

• Provide timely, accurate information to technicians to support preparedness
• Use sound judgment to escalate urgent, safety, or sensitive issues
• Maintain professionalism during high call volumes and peak service periods

Education and Experience:

• High school diploma or equivalent is required.
• 3+ years in dispatching, scheduling, customer service, or service operations preferred.

Required Knowledge/Skills/Abilities:

• Strong phone presence with the ability to communicate clearly and confidently
• High attention to detail and strong organizational skills
• Ability to juggle multiple priorities in a fast-paced service environment
• Comfortable using service management, scheduling, or CRM software. Training will be provided.

Preferred Knowledge/Skills/Abilities:

• Familiarity with multi-trade dispatching (HVAC, electrical, plumbing, and/or handyman)
• Understanding of service workflows from request ? dispatch ? completion ? billing

Work Environment:

• This role is performed in an office environment and may involve extended periods of computer-based work.

Hutton Corporation is an Equal Opportunity Employer

Hutton provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.