Mercedes-Benz Warranty Administrator

Location: Houston, TX

Description

We are seeking a Mercedes-Benz Warranty Administrator to ensure the accuracy, compliance, and efficiency of all warranty-related processes. This role is responsible for managing the complete warranty lifecycle — from repair order booking to claim submission, reconciliation, and reporting — in strict accordance with Mercedes-Benz and company policies.

The ideal candidate is highly organized, detail-oriented, and excels in a fast-paced environment. This is a vital position that supports dealership operations and maintains manufacturer compliance across multiple departments.

Key Responsibilities

• Review and book repair orders in compliance of Mercedes-Benz Policy and Procedure
• Processes all warranty claims promptly and with accuracy
• Processes all warranty paperwork to ensure proper documentation
• Verifies criteria required by manufacturer
• Reconciles all warranty receivables with payments through the appropriate accounting schedule
• Posts credits
• Resubmits all rejected claims promptly or receives authorization to write them off
• Review all warranty receivable schedules to ensure payment within 30 days
• Follows up on payment of outstanding claims
• Files and maintains all service records as required by the warrantor
• Keeps informed of all factory recalls and bulletins
• Assists with any clerical needs as directed by the fixed operations manager or the controller
• Maintains a professional appearance and a neat work area
• Performs other duties as assigned

Qualifications

• Minimum 3 years of warranty administration experience in a dealership environment
• Mercedes-Benz experience is strongly preferred
• Proficiency with CDK
• Strong knowledge of manufacturer warranty policies, procedures, and audit requirements
• High attention to detail with the ability to manage multiple priorities and deadlines
• Excellent communication, organization, and documentation skills
• Proficiency in Microsoft Word, Excel, and Outlook