POSITION SUMMARY: Intake Registration Clerk interviews incoming patients or their representatives and prepares registration forms for signature, verifies insurance eligibility, benefits, authorization for services, and other information pertinent to registration, and processes charges into the computer system for services rendered. This position also includes functions of cashier, telephone operator, and health information clerk.

ESSENTIAL FUNCTIONS:

1. Obtains and verifies accurate registration data

• Social, financial, and personal data from the patient or representatives
• Insurance forms, copies of insurance cards and/or patient identification

1. Responsible for registration process

• Determines type of services needed for registering (Pre-registration) or whatever is needed prior to patients being seen for services.
• Obtains necessary signatures on registration forms.
• Explains clinic policies regarding registration and third party payers.
• Obtains MSP forms signed and completed properly and explains this form to Medicare patients.
• Must obtain proper authorizations prior to services being rendered and take appropriate action as necessary
• Documents account activity and financial status as necessary in notes

1. Performs basic Health Information functions (when paper charts are in use):

• Assembles chart in proper order
• Creates filing chart using correct terminal digit stickers on manila folders
• Creates medical record deficiency slips for any required elements specific to provider
• Maintains the filing system in the designated area

1. Confidentiality and security of patient health information

• Provides feedback as to the quality, accuracy, and timeliness of other departments related to the admission and billing process
• Obtains authorization for release of records and verifies the validity of requestor
• Assembles nightly documentation for transportation to HIM department for coding
• Timely responses to requests and inquiries by department coordinators or manager

1. Performs general clerical functions

• answers telephones calls efficiently, politely, and as quickly as possible
• types, compiles necessary reports

1. Responsible for filing/scanning:

• Lab and ancillary reports into medical record
• Completed charts in the permanent file system in correct terminal digit order
• Incomplete charts into the incomplete chart area
• Maintains filing systems to ensure accuracy and completeness of work within the department.

1. Responsible for financial functions such as

• Balances cash drawers
• Accepts payments
• Generates receipts for patients & guarantors

Demonstrates an understanding of Admission Policies and Procedures in performing job duties and instructing patients. Routinely uses Admissions Policy and Procedure manual and other reference materials